MasterCard Specialist, HR Workforce Data Administration in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Specialist, HR Workforce Data Administration
People Services is a part of MasterCards Global Business Services Center (GBSC) HR shared service center and is responsible for ensuring support in resolving employees HR inquiries and supporting HR programs and processes on a global basis.
The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences.
The position for Specialist, Workforce Data Administration will provide HR support to all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. Support includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs.
Have you supported a global HR operations function responding to and resolving employee inquiries?
Do you have a continuous process improvement mindset?
Have you supported an employee population resolving inquiries related to HR policies, processes, programs and systems?
Are you excellent with attention to detail and pride yourself on accuracy?
Do you enjoy working in a fast-paced environment?
Professionally, efficiently, and accurately, respond to HR requests on complex HR transactional needs and provide troubleshooting for the associated actions in Workday including confidential data changes, implementing re-organizations and integration with downstream systems and involuntary terminations.
Respond and manage requests related to Audit support, establishing data governance and controls for HR data.
Complete simple to moderately complex special projects, as needed.
Utilize knowledgebase and general knowledge to support issues resolution, provide counsel, or identify when case escalation is appropriate.
Provide high touch employee service that meets expected service levels and business performance goals.
Support the integrity of employee records and Workday data.
Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.
Assist with the identification of process improvements and, with guidance, participate in the implementation of improvements.
Contribute information to build the AskHR knowledgebase and develop user-experience documentation (How To documents).
Operate in partnership with HR teams and colleagues across all regions to ensure the consistent and effective delivery of HR support and HR systems related actions.
Operate in a professional manner that is responsive and flexible to cultural differences.
All About You
A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed
Ability to work under pressure and multi-tasking with efficiency and accuracy
Sense of urgency with a drive for results, accuracy and thoroughness
Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
Strong problem solving and troubleshooting skills
Broad knowledge of HR concepts and terminology
Strong emphasis on customer service
High level of accuracy and attention to detail
Experience in independently identifying process improvements and participation in the implementation of improvements
Workday experience required
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-66085