MasterCard Senior Specialist, Transaction Services in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Specialist, Transaction Services

Overview

Have you led a team with diverse skills and experience?

Have you led an offshore team?

Are you motivated to be part of a global team?

The Payments team lead for the Global Business Service Center (GBSC) is responsible for providing support for the global payments function at Mastercard.

This individual will ensure that daily operations run seamlessly and will support operational excellence and continuous process improvement initiatives.

Role

Organize daily workload for team based on priority and ensure successful completion of all necessary tasks daily

Perform research for all escalations and resolve timely for the customer

Approve payments

Perform ongoing process documentation updates

Prepare documentation to comply with routine audit requests

Provide expert technical training, technical coaching and mentoring to team

Collaborate across functions, such as Invoice Processing, Treasury and Cash Management teams

Establish and maintain strong, collaborative relationships with both internal and external customers

Follow documented control processes

All About You

Experience in shared services organization

Financial acumen

Customer service experience

Strong analytical skills

Excellent time management skills

Ability to work in a fast-paced environment

Strong communication skills

Oracle knowledge preferred

Working knowledge and use of MS Office tools preferred

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-66214