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Job Information

MasterCard Senior, Software Development Engineer in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior, Software Development Engineer

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

General Description:

You’ll drive the development and execution of the roadmap of several products supporting Mastercard’s Global Customer Care (GCC) organization. The GCC team delivers memorable customer experiences by focusing on self-service, automated solutions through various channels in addition to interactions through phone, chat and email with customers.

Together, you and your partners in Global Customer Care serve as the customer lifeline to the Mastercard organization.

Job Overview:

Senior software engineer for projects for the Workforce Management application. Creates the development and delivery of enhanced software solutions. Researches alternative technical solutions for changing business needs. Responsible for assuring the daily activities of the team meet the requirements of SLA’s.

Major Accountabilities:

  • Develop and enhance software through programming, unit testing, implementation, documenting and delivery of software solutions. Researches alternative technical solutions for changing business needs.

  • Responsible for programming, testing, implementation, documentation, maintenance and support of systems application software in adherence with MasterCard standards, processes and best practices.

  • Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget.

  • Research, create and evaluate technical solution alternatives for the business needs.

  • Create systems and testing documentation per department standards.

  • Follow standards in development and testing to ensure compliance with Audit Requirements.

  • Follow MasterCard Quality Assurance and Quality Control processes.

  • Support collection and reporting of project and software metrics.

  • Actively look for opportunities to enhance standards and improve process efficiency.

  • Mentor and ramp-up junior team members.

Knowledge / Experience:

  • Advanced knowledge and understanding of Software Engineering Concepts and Methodologies is required.

  • Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent experience.

  • Demonstrate MC Core Competencies.

Skills/ Abilities:

  • Java/J2EE, SQL Server, WebLogic, JavaScript, Apache, Linux – Shell scripts, Groovy, SVN (code repository)

  • High-energy, detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results.

  • Strong communication skills -- both verbal and written – and strong relationship, collaboration skills and organizational skills.

Ability to quickly learn and implement new technologies, frameworks and tools and support multiple concurrent activities and to interface with external / internal resources, working as a member of a matrix based diverse and geographically distributed project team.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-126349