MasterCard Senior Project Manager, Contact Centers in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Project Manager, Contact Centers
The Global Contact Center Management team is built upon strong contributors with leadership abilities, critical thinking skills, consulting mindsets, business process improvement lead and strong project management skills. The group is the provider of all contact center fulfillment and thought leadership that will support all product teams globally that require customer support functions.
Responsible for the development, design, project management and implementation of new services to contact centers
Develops and manages implementation plans to accommodate the regional and functional scope of the projects. This may include: development and management of project plan, rollout schedule, escalations, risk management, readiness validations, and methodology compliance throughout the implementation
Lead and support program reporting by preparing project summaries for weekly status and monthly steering / advisory committee meetings
Regularly communicates to senior management regarding the status of specific project deliverables
Partner across functions internally and externally to execute on project plan
May have responsibility for a project and project budget
All About You
Demonstrated project management leadership in complex situations and is viewed as a credible subject matter expert to all levels of senior management
Knowledge of operational processes, policies and procedures, and relevant best practices.
Experience in large-scale transformation initiatives
Proven process management experience inclusive of process design and system optimization.
Communicates clearly and effectively with superiors, peers, staff, internal customers, members, and other stakeholders.
Proven ability to lead through influence
Experience in operating in a global or matrixed environment
Excellent project management skills: SixSigma Black Belt and/or PMP
Strong analytical/problem solving and planning skills
Understanding of finance models
Strong Communication and Presentation skills
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-65603