MasterCard Senior Project Manager, Contact Centers in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Project Manager, Contact Centers

Overview

The Global Contact Center Management team is built upon strong contributors with leadership abilities, critical thinking skills, consulting mindsets, business process improvement lead and strong project management skills. The group is the provider of all contact center fulfillment and thought leadership that will support all product teams globally that require customer support functions.

Responsibilities

Responsible for the development, design, project management and implementation of new services to contact centers

Develops and manages implementation plans to accommodate the regional and functional scope of the projects. This may include: development and management of project plan, rollout schedule, escalations, risk management, readiness validations, and methodology compliance throughout the implementation

Lead and support program reporting by preparing project summaries for weekly status and monthly steering / advisory committee meetings

Regularly communicates to senior management regarding the status of specific project deliverables

Partner across functions internally and externally to execute on project plan

May have responsibility for a project and project budget

All About You

Demonstrated project management leadership in complex situations and is viewed as a credible subject matter expert to all levels of senior management

Knowledge of operational processes, policies and procedures, and relevant best practices.

Experience in large-scale transformation initiatives

Proven process management experience inclusive of process design and system optimization.

Communicates clearly and effectively with superiors, peers, staff, internal customers, members, and other stakeholders.

Proven ability to lead through influence

Experience in operating in a global or matrixed environment

Skills

Excellent project management skills: SixSigma Black Belt and/or PMP

Strong analytical/problem solving and planning skills

Understanding of finance models

Strong Communication and Presentation skills

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-65603