MasterCard Senior Engineer, BizOps in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Engineer, BizOps

Job Description:

The Business to Employee (B2E) BizOps team is looking for a Site Reliability Engineer with a focus on Seibel support.

-Do you want to help reduce employee-impacting incidents?

-Are you motivated to follow ITIL best practices and find opportunities to automate processes?

-Are you a strong collaborator, able to work across disciplines and departments to move work forward?

-Are you looking to learn a new technology?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission:

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Responsibilities:

Support Mastercard Assistance Center which is built on Seibel while new system is being built.

Help build new support model and processes as application migrates from Seibel to new system.

Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

Work with a global team spread across tech hubs in multiple geographies and time zones

Responsible for vulnerability and threat management, contingency management, certificate management.

Qualifications:

BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

Experience maintaining applications in a Seibel environment

Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Experience with support in a Seibel environment is needed.

Able to manage the end-to-end service event and incident management processes to produce excellent customer service to align with the ITSM model.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-65972