MasterCard Senior Consultant - Service Cloud (Salesforce.com) in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Consultant - Service Cloud (Salesforce.com)
Job Description : Senior Consultant - Service Cloud
We are looking for a motivated person to be a Release Train Engineer/Agile Project Manager for the GCS Service Cloud. This person will be leading the Salesforce.com Service Cloud team and driving the implementation of a new instance of Service Cloud for Mastercard. The team is fairly new and global, so we need someone who can provide direction and drive this project to completion, as well as drive future roadmap for this service. This role will be working with all levels in the organization. They will need to collaborate, prioritize, and ensure things get accomplished in a timely fashion.
The ideal candidate must be self-motivated with a proven track record in technologies and comfortable in the dynamic atmosphere of a technical organization. The must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.
Experience leading / managing work streams on full life cycle enterprise implementations including cloud based integrations
Participate in sessions with internal customers and other team members to understand Business Requirements and Business Processes Analysis.
Document detailed business, functional & technical requirements.
Act as a knowledgeable liaison with business stakeholders.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Own the overall solution for the projects
Drive click-based solution (where possible) for business processes using Salesforce.com Sales Cloud, Service Cloud, and other Force.com Solutions
Work directly with clients to lead projects, manage timelines, and communicate issues and risks.
Involved from start of the project all the way through the deployment and will actively participate and manage requirements gathering, design, development, validation/testing and deployment of the project.
Provides mentoring and guidance to other team members.
Strong experience in SAFe methodology
Excellent presentation, written/verbal communication, documentation, and client-facing skills, and a demonstrated ability to communicate with non-technical clients regarding technical issues
Salesforce Certifications a strong plus
SAFe/Agile Certifications a strong plus
External consulting experience with a big consulting firm.
Superior knowledge of the Salesforce.com Service Cloud Function & Processes
Bachelor's degree in computer science, information systems, or other technology-related field
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-62138