Mastercard Jobs

Job Information

MasterCard Senior BizOps Engineer in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior BizOps Engineer

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Role

The New Payments Platform – Managed Service BizOps team is looking for a BizOps Engineer who loves all things ITSM and best practices.

  • Are you a born problem solver who loves to figure out how something works?

  • Do you have a low tolerance for manual work and look to automate everything you can?

The role of business operations is to be the ITSM Service Lead for the New Payments Platform and ensure that we have detailed knowledge across the Application and infrastructure. This is accomplished by closely partnering with developers to design, build, implement, and support technology services.

A BizOps Engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process, working with and supporting our teams with a keen focus on Simplifying and Protecting the Service.

The ITSM Lead will join a team of ITSM engineers and will be responsible for;

• Working closely with the Service Leads to support Major Incident Post Mortems and Customer Critical Care Requirements

• Strengthen the Service Improvement ownership. Identify, design and develop Service Improvement for the benefit of the BIzOps pillars to improve internal efficiencies and overall service delivered to our international customers Elaborating Service Improvements and managing Tasks within Business Operations and the wider Organisation

• Creating and enhancing Process and Procedures within the Biz Ops Playbooks

• Providing weekly and Monthly Service Improvement Reports

• Managing and attending daily & Weekly Stand-ups to track ongoing work and ensuring the timely completion of tasks

• Work Closely with all areas of the business to Promote Business Operations ways of working and define requirements for program led enhancements

• Supporting Business Intake requests and working closely with Biz Ops Scrum Masters to prioritize workload

• Managing and Supporting Change / Release requirements throughout the various environments where required

• Help the team to meet their commitments and goals, removing blockers and impediments and ensure appropriate action is executed.

All About You

For all team members:

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

• Practice sustainable incident response and blameless post mortems.

• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stacks that makes up the platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies and time zones

• Share knowledge and mentor junior resources

Qualifications

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

• ITil Experience / Qualifications preferred

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.

• Interest in designing, analyzing and troubleshooting large-scale distributed systems.

• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-158783

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