MasterCard Senior BizOps Engineer - DevOps/Splunk in O'Fallon, Missouri
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Senior BizOps Engineer - DevOps/Splunk
"Xborder Services BizOps team is looking for a Individuals who can help us, in day 2 day business operations model. Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
For all team members:
· Engage in and improve the whole lifecycle of services—from inception and
design, through deployment, operation and refinement.
· Analyze ITSM activities of the platform and provide feedback loop to
development teams on operational gaps or resiliency concerns
· Support services before they go live through activities such as system design
consulting, capacity planning and launch reviews.
· Maintain services once they are live by measuring and monitoring availability,
latency and overall system health.
· Scale systems sustainably through mechanisms like automation, and evolve
systems by pushing for changes that improve reliability and velocity.
· Support the application CI/CD pipeline for promoting software into higher
environments through validation and operational gating, and lead Mastercard
in DevOps automation and best practices.
· Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
For team members supporting the Dev Ops pipeline:
Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.
Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline.
Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.
Experience with structured Agile/SAFe methodology.
Listening, oral, written and presentation skills and effective interpersonal skills.
· BS degree in Computer Science or related technical field involving coding
(e.g., physics or mathematics), or equivalent practical experience.
· Experience with algorithms, data structures, scripting, pipeline management,
and software design.
· Systematic problem-solving approach, coupled with strong communication
skills and a sense of ownership and drive.
· Ability to help debug and optimize code and automate routine tasks.
· We support many different stakeholders. Experience in dealing with difficult
situations and making decisions with a sense of urgency is needed.
· Experience in one or more of the following is preferred: C, C++, Java, Python,
Go, Perl or Ruby.
· Interest in designing, analyzing and troubleshooting large-scale distributed
· We need team members with an appetite for change and pushing the
boundaries of what can be done with automation. Experience in working
across development, operations, and product teams to prioritize needs and to
build relationships is a must.
· For work on our dev ops team, engineer with experience in industry standard
CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
Experience designing and implementing an effective and efficient CI/CD flow
that gets code from dev to prod with high quality and minimal manual effort
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay;
we invent them.
Checkout lines are slow;
we speed them along.
Merchants want more sales;
we give them data and insights.
People need financial access;
we connect them.
Corporate purchasing is complicated;
we make it simple.
Commuters are busy;
we speed them on their way.
Governments need greater efficiencies;
we help create them.
Small businesses are virtual;
we give them access to a world of buyers.
Retailers want to fight fraud;
we provide the tools.
Requisition ID: R-183660