MasterCard Manager, Implementation in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Implementation


Manager position with advanced understanding and knowledge of external customer implementations. Provides direction to team and recommends strategic direction based on established policy and business needs. Assures processing interfaces with MasterCard€™s electronic payment processing systems are compliant with MasterCard€˜s global product rules and specifications. Leads and manages team with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team.


Lead and motivate a team of implementation engineers following corporate Human Resources policies and standards

Define and set team objectives monitoring performance ensuring goals and objectives are achieved on a constant basis

Lead, coach, and mentor team members on various functions

Execute corporate global MasterCard strategy with focus on customer processing implementations

Contribute to definition of Operations Level Agreements between the global Customer Implementation Services department and other processing implementation support teams throughout MasterCard

Ensure audit compliance of activities and work standards of team

Responsible for team adherence to standard implementation metrics and OLAs

Perform strategic planning, financial planning, administration and management of team

Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts

Provide leadership, direction, and supervision to staff and ensure each project or effort is adequately staffed with properly trained team members

All About You:

Bachelor€™s degree in Information Technology, Computer Science, Business or equivalent work experience

Strong understanding of network technology, applications, and project management

Superior payment transaction processing and industry business principles knowledge

Solid understanding of MasterCard€™s payment processing systems, formats and associated customer host interface testing principles

Expert knowledge of the 4-party transaction model

Superb communication skills with ability to communicate effectively with customers, peers, and various levels of management

Strong verbal and written communication skills

Exceptional ability to drive change and processing principles toward positive business impact

Proven ability to lead matrix organizations and cross functional teams

Superior time management skills

Excellent coaching, mentoring, and team building skills

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-66133