MasterCard Manager, Implementation in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Manager position with advanced understanding and knowledge of external customer implementations. Provides direction to team and recommends strategic direction based on established policy and business needs. Assures processing interfaces with MasterCards electronic payment processing systems are compliant with MasterCards global product rules and specifications. Leads and manages team with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team.
Lead and motivate a team of implementation engineers following corporate Human Resources policies and standards
Define and set team objectives monitoring performance ensuring goals and objectives are achieved on a constant basis
Lead, coach, and mentor team members on various functions
Execute corporate global MasterCard strategy with focus on customer processing implementations
Contribute to definition of Operations Level Agreements between the global Customer Implementation Services department and other processing implementation support teams throughout MasterCard
Ensure audit compliance of activities and work standards of team
Responsible for team adherence to standard implementation metrics and OLAs
Perform strategic planning, financial planning, administration and management of team
Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts
Provide leadership, direction, and supervision to staff and ensure each project or effort is adequately staffed with properly trained team members
All About You:
Bachelors degree in Information Technology, Computer Science, Business or equivalent work experience
Strong understanding of network technology, applications, and project management
Superior payment transaction processing and industry business principles knowledge
Solid understanding of MasterCards payment processing systems, formats and associated customer host interface testing principles
Expert knowledge of the 4-party transaction model
Superb communication skills with ability to communicate effectively with customers, peers, and various levels of management
Strong verbal and written communication skills
Exceptional ability to drive change and processing principles toward positive business impact
Proven ability to lead matrix organizations and cross functional teams
Superior time management skills
Excellent coaching, mentoring, and team building skills
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-66133