MasterCard Manager, BizOps in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, BizOps

Overview

The role of business operations is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard€™s technology platforms

We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk

Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products

Shift left to be more proactive and upfront in the development process

Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications

Streamlining and standardizing traditional application specific support activities

Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders

Align Product and Customer Focused priorities with Operational needs

Responsibilities

Takes focus on specific areas of Business Operations for a platform.

Responsible for coordinating with one or more groups to ensure platform goals are met.

Develops plans to improve quality on a group of applications of a platform.

Ensures platform procedures interact with other related systems.

Researches new methodologies to improve Business Operations.

Coaches junior level employees on Business Operations best practices.

Experiences

Experience in application development lifecycles and how it integrates with operations.

Successful track record in supporting a production application.

Experience in working across development, operations, and product teams to prioritize needs and to build relationships.

Experience in dealing with difficult situations and making decisions with a sense of urgency.

Identifying and communicating risks proactively that can prevent incidents for all lines of business.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-64703