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Job Information

MasterCard Manager - Billing Operations in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager - Billing Operations

Overview:

The Billing Operations Manager will have the primary responsibility for managing the newly formed Manual Billing Team.

Role:

Supports and implements strategy for billing transactions

Serves as first escalation point for complex internal and external customer inquiry-related issues

Collaborates cross-functionally with business units to streamline their billing operations and optimize solutions

Partners with billing development teams to collaborate on complex billing solutions

Manages and ensures adherence to controls around revenue and collections, resolves any potential issues; serves as designated reviewer for pricing and billing system changes

Identifies process improvements and may lead ORM review, participates in global initiatives with BPI counterparts

Creates materials and delivers training for less routine billing related topics

Manages a small team, conducts goal setting and performance appraisal processes, mentors and coaches top talent within own team

All About You:

Experience managing a diverse, multi-functional accounting and/or finance group

Experience assessing effectiveness and implementing controls and ensuring compliance

Experience reviewing and analyzing own work and the work of junior colleagues for quality, productivity and timeliness

Experience identifying and implementing process improvement activities; makes recommendations to further improve procedures

Demonstrated successful oversight of the management and resolution of high-risk issues to ensure completeness and efficiency

Experience driving and building relationships with business partners

Experience analyzing internal reports with a high level of complexity (e.g., reports to Business Partners, Finance Leaders)

Accounting or Finance Background Preferred

BROADENING EXPERIENCES

Experience managing major elements of large, cross-functional projects

Experience creating and delivering presentations for internal learning, training events and/or business discussions

Demonstrated success interacting with senior leadership, working with partners across other business units and markets

Experience motivating and providing regular feedback to team members; resolves performance issues

Bachelor Degree Required

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-150511

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