Mastercard Jobs

Job Information

MasterCard Lead Systems Support Engineer in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead Systems Support Engineer

Lead Multimedia Architect /Engineer. This role will be responsible for responsible for Multimedia/Audio Visual strategic direction, integration, and roadmap for Mastercard. Will also be responsible for project management, installation, 3rd level support, & design of AV systems on a global scale.

Must have Multimedia support and design expertise. Responsibilities and technologies include:

  • Poly video conferencing products, infrastructure and room system design. Poly Group Series, Studio X, and G7500 systems

  • Global infrastructure support

  • Cloud-based Video Content and Streaming; network optimization (Qumu, Zoom Webinar, Teams Live Events, eCDN products and support

  • System management and metrics

  • Implementing automation and monitoring solutions for the entire ecosystem

  • Expert knowledge of Poly (and other CVI) supporting Zoom and Teams

  • Expertise and design and supporting on-site studio equipment

  • Video capture technology/Encoders

  • Enterprise platform experience (Microsoft Teams, Zoom, etc)

  • Cisco Telepresence

  • Managing internal projects

  • Microsoft Surface Hubs/Teams integration

  • Cloud-based technologies

  • SIP/H.323 dialing


  • Provide 3rd level support for integrated audio/visual equipment, video conferencing and webcast events as needed

  • Work with customers to determine requirements for video events.

  • Design and support infrastructure to support webcast events, audio only events and video-on-demand.

  • Provide technical troubleshooting of Cisco Telepresence rooms globally.

  • Coordinate with vendors for installing new video conferencing and audio/visual equipment for office relocations, moves and expansions.

  • Lead and develop Conference Room audio visual standards.

  • Drive Multimedia Roadmaps for 1, 3, and 5 year periods.

  • Mentor and assist junior team members

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-125327