Mastercard Jobs

Job Information

MasterCard Lead Product Manager Technical in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead Product Manager Technical

Job Description Summary

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Cyber & Intelligence (C&I) team is looking for a Lead Product Manager - Technical to drive our strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about technology, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

The Cyber & Intelligence (C&I) team is responsible for MasterCard’s safety and security related product development efforts to protect the integrity of the electronic payment system as well as ensure payments are convenient yet secure. The products are primarily focused at Cyber Security, authentication, fraud prevention, risk mitigation and dispute resolution across all payment channels as well as all stakeholders; issuers, acquirers, merchants, processors and consumers. The key objectives of the solutions are to prove identity, reduce abandonments, reduce fraud, increase approval rates and secure the payments ecosystem.

Role

• Identifies gaps and charters new platform capabilities as required

• Compares features for competitive review to inform prioritization within a platform product release

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Makes trade-off decisions on platform product features

• Exhibits expertise within platform feature area and coordinates with interdependent teams

• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Reviews product demo with the development team against acceptance criteria for the feature set

• Stays aligned with GTM plans for the feature set

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

• Coordinates internal forums to collect and identify feature-level development opportunities

• Owns and manages product documentation; enables self-service support and/or works to reduce overhead

• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

All About You

• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

• Understands and can explain the business context and the associated customer use cases

• Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog

• Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs

• Recognize discordant views and take part in constructive dialog to resolve them

• Verbal and written communication is clear and concise

• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-149714

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