MasterCard Director, Product Support - RPPS / Bill Payments / ACH in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Director, Product Support - RPPS / Bill Payments / ACH
Director, RPPS Product Support
Mastercard RPPS (Remote Payment and Presentment Service) is a market leader in consumer to business bill payments in the US. This role will:
Lead RPPS product operations team with focus on RPPS product quality and RPPS customer satisfaction
Meet with Customers and Mastercard Customer Care teams to conduct customer service quality reviews and identify process enhancements
Partner with technology, product and regional teams to assist with the development and commercialization of new bill payment products
Manage relationships with internal stakeholders (e.g. legal, customer delivery, customer support, development, Biz Ops, etc¦)
Maintain critical RPPS product/audit controls (e.g. SSAE16/SOC1, SOX404, etc¦)
Coordinate and prioritize platform and product investments with key stakeholders
Validate technical delivery and ensure that output complies with the product requirements and is fit-for-purpose
Move department forward, evaluate and anticipate what RPPS product and partners can do to reduce customer friction and pain points, including recommending business and/or process improvements
All About You:
Demonstrated success in product management and development
Expert knowledge of US Bill Payment market
Experience leading and mentoring staff along with influencing others
Experience with leading product operations and explaining deeper concepts to customers and business partners
Experience with Mastercard enterprise systems (e.g. Settlement, Billing, Data Warehouse, MC Connect, etc¦)
Experience with agile and waterfall product development
Demonstrated success in implementing business and process improvements
Bachelors degree in engineering, computer science, business, finance, or related field.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Requisition ID: R-69092