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MasterCard Director, Product Experience Design (Smart Data) in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Product Experience Design (Smart Data)

Overview

Smart Data, the Mastercard Commercial Platform, enables issuers and end corporate clients to manage their commercial programs through a suite of UI and data solutions. It is the single-entry point to features and functions such as data delivery, account management, reconciliation, and reporting. The Commercial Platform team is responsible for the delivering a best-in-class platform for commercial customers to meet the needs of end users at banks, corporations and fintech partners.

The Smart Data team is looking for an individual who will be the lead of the platform’s UI and UX. They are responsible for shaping and leading a design team of four people. They will ensure that stakeholders from other areas are unified for the product’s vision and will collaborate with their product and engineering colleagues.

Your primary competencies include concept ideation and solution design, defining and managing the customer journey, hypothesis testing through prototypes, feature articulation and user flows, interaction design, and optimizing the in-production experience.

Role

COLLABORATE

• Collaborate with product management, engineering, and other cross functional partners to ensure consistent, cohesive, and quality customer experiences

• Serve as prioritization and escalation contact across design initiatives and primary point of contact during planning processes

• Host product experience design workshops and reviews, participate in sessions with partners and create opportunities for team-wide collaboration

DESIGN

• Manage complex initiatives to ensure overall success, including scope, resourcing and timely quality deliverables that meet stated goals

• Create standards and enforce cohesiveness and alignment of visual design and UX decisions against those standards

• Drive discipline of leveraging design and experience patterns across programs and products and sponsors new patterns

• Approve deliverables

LEAD

• Identify emerging methodologies to incorporate into product experiences

• Provide direction and mentorship to team members

• Exemplify values and champion culture priorities

• Create and nurture growth and development opportunities for team members

• Identify and attract top talent

All About You

• Expertise in leading product design, including a skillset in understanding customer problems, validating ideas, and designing experiences that solve their problems

• A track record demonstrating the ability to manage team members

• Ability to execute on strategic direction and coordinate with team members to meet intended outcomes

• Experience in user research methods

• Serve as prioritization and escalation contact across design initiatives and primary point of contact during planning processes

• Influence creation of visual guidelines and help ensure cohesiveness across the platform

Skills

• Experience partnering/presenting to senior management

• Knowledge of Sketch, Figma, Adobe XD, and InVision

• Experience with Rally, Atlassian, JIRA or other project management software is helpful

Education/Experience

• Management of people and projects required

• 10+ years of experience in a relevant field

• Degree in User Experience/Human-centered Design, related fields, or equivalent experience

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-149639

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