MasterCard Director, Product Development and Innovation – Mastercard Send in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Product Development and Innovation €“ Mastercard Send


Mastercard Send is at the cornerstone of our vision of a World Beyond Cash. Our services facilitate the secure delivery of funds between senders and receivers, typically within seconds. We support multiple use cases €“ person-to-person, business to business, disbursements, remittances and merchant payments. With our technology and expertise we are making sending money safe, simple and fast.

The Director, Mastercard Send, Product Development, will lead initiatives and partners with cross-functional global stakeholders (Product, Operations & Technology, Service Management and Regional Mastercard Send Product Managers) to ensure that Mastercard offers competitive and innovative solutions to solve real market problems.

Manages the development of operational processes and procedures including process for new market deployments, customer implementations and platform management

Provides ongoing management and documentation of system / platform descriptions and functionality to ensure consistent usage

oHave you ever managed services that touch multiple products on a global scale?

oAre you motivated to be a part of driving a world beyond cash?

oDo you have experience in developing products and services and partnering with cross-functional stakeholders globally?


Leads the development and management of platform capabilities for Mastercard core network transactions and Mastercard Send. I, in particular in support of the Masterpass QR and Moneysend programs, managing the product lifecycle including product design, creation of business and functional requirements, documentation, training, project management, and on-going product development

Consult as a Product Knowledge Leader for MDES and Masterpass supporting Mastercard Send, MPQR programs to be enable with Digital partners , Channels and Customers to effectively identify needs, recommend solutions, define requirements and develop / deliver the right products to solve market problems

Partner closely with Channels and MDES/Masterpass teams to dDevelop and maintain the development digital roadmap to guide future investment and ensure strategic alignment

Define the necessary capabilities, prioritize delivery and write business requirements in order to deliver the Mastercard Send platform

Work with regional teams around the world to help assess market conditions and competitive landscape, collect requirements, and monitor the success of market deployments

Work closely with a cross-functional team to lead product development efforts that cross between waterfall and agile workflow, identify synergies, propose the most efficient solutions, and resolve issues in a timely and cost effective manner

Interface with technical developers to translate product requirements into technical specifications, ensuring mutual understanding and reducing time to market

Capture product capabilities and translate into customer facing implementation guides

Gather statistics and provide reporting on system function for management review

Educate Product Management, Regional Product Sales, Product Delivery and Account Management teams on features and technical aspects of Mastercard Send processing and on-behalf-of platforms

Drive technology standardization within DP&L

All About You

Extensive product management and development experience in the global payment industry with preferred knowledge and background in money transfer and remittances

Established business technical expertise in the development of integrated product solutions spanning multiple product categories

Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude

Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with internal stakeholders and external customers

Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision

Knowledge and experience with agile methodology for product development

Superior oral and written communication, problem solving, product documentation, and product development skills

In-depth knowledge of Mastercard authorization, clearing and settlement systems and processes preferred

Strong business acumen coupled with a customer focus and analytical skills

Ability to interact effectively at all levels and team with internal and external business partners

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-64314