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MasterCard Content Design Intern, Global Customer Care - Summer 2023 in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Content Design Intern, Global Customer Care - Summer 2023

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Summary

Do you enjoy working in a fast paced, collaborative team environment?

Do you have strong attention to detail?

Do you have customer facing experience dealing with different teams with different requirements?

Global Customer Care provides award winning support, data, intelligence and advanced technology capabilities for customers, consumers, merchants, governments, fintechs and big technology companies.

The Content Writer (Intern) will work with Global Customer Care and CX Strategy & Design teams in creating assets and content across website content, video scripts, presentation material, social care and internal comms.

Responsible for partnering with internal creatives, designers, product owners, program owners, producers, managers, executives, and marketing teams to create visually compelling and effective content.

Role

As an in-house Content Writer, you will be responsible for:

• Working closely with Customer Experience, Engagement & Intelligence teams to create content in a range of formats and mediums, including experiential, digital, social and print

• Maintain quality, accuracy and consistency of content and design across all mediums to best industry practice standards and Mastercard branding guidelines by ensuring all output is checked and errors minimized.

• Overall responsibility for the production of marketing & communications material on time and to budget.

• Presentation of creative concepts to Global Customer Care leadership and Operations & Technology teams

• Developing and deploying social media communication for internal and external audiences.

• Developing content for HTML emails to tell a story with experience data in a consistent / automated fashion

• Content layout, resizing graphic elements and overall image manipulation and management

• Participate in on-going skill development and appropriate training to keep up to date with design and marketing industry knowledge.

All About You

• 4-year Degree in Journalism, Communications, Marketing OR similar

• Professional experience in a corporation or an agency environment

• Experience creating still & motion content for integrated campaigns: Experiential, Digital, Social & Print

• Proficiency with Microsoft Word, Excel, Teams and PowerPoint

• A reasonable understanding of the Adobe Creative Suite and data visualization tools

• Ability to facilitate and understand feedback from various stakeholders to improve the final deliverable(s)

• Highly organized with the ability to multi task, have effective time management, results and deadlines oriented

• Exceptionally high attention to detail, maintaining the integrity of the creative

• Excellent communication and interpersonal skills – the ability to work within a team environment to achieve required outcomes

• Ability to cope with change, manage high attention to detail & multiple priorities

• Ability and desire to learn quickly

• Ability to work independently, with minimal direction, while also functioning as part of a team.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-173679

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