MasterCard Consultant, Software Engineering-Cloud Integration and Automation team in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Consultant, Software Engineering-Cloud Integration and Automation team
The Cloud Integration and Automation team is looking for a Consultant Level Engineer who can help us solve problems, improve our CI/CD pipeline capability and lead Mastercard in automation infrastructure support and best practices.
Are you a born problem solver who loves to figure out how something works?
Are you a CI/CD geek who loves all things automation?
We need team members with an appetite for helping our internal customers push the boundaries of what can be done through automation. Experience in working across development and operations teams to prioritize needs and build relationships is a must.
The role of the Cloud Integration and Automation team is to be a steward and advocate for the automation platforms we support. This is accomplished by ensuring operational criteria like system availability, capacity and performance monitoring are implemented throughout the service delivery process.
We lead organizational transformation through supporting daily operations with a hyper focus on automation service uptime and root cause analysis, with an understanding of the business impact our products have. The goal is to proactively manage production and change activities to maximize internal customer experience, and increase the overall value of our automation platforms. The Cloud Integration and Automation team also has a focus on risk management by tying all our activities together with an overarching responsibility for risk mitigation across the environments.
Our goal is streamlining and standardizing automation platform support activities, and centralizing points of interaction for internal partners, by communicating effectively with all key stakeholders. Ultimately, the role of the Cloud Integration and Automation team is to align internal customer focused priorities with the technology capability our automation tools provide.
Engage in and improve the lifecycle of the automation platform services we supportfrom inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback to development and operations teams on gaps or resiliency concerns
Support automation platform services by performing system design consulting, capacity planning and launch reviews.
Maintain automation services by measuring and monitoring availability, latency and overall system health.
Support automation platform services including Jenkins, Artifactory, Git/Bitbucket/Stash
Scale and evolve systems performance by implementing changes that improve reliability and velocity.
Support the CI/CD pipeline used for promoting software into higher environments.
Lead Mastercard in automation tooling and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
BS degree in Computer Science or related technical field (e.g., physics or mathematics), or equivalent practical experience.
Experience with Jenkins, Artifactory, Git/Bitbucket/Stash or similar toolsets
Experience in one of the following: C, C++, Java, Python, Go, Perl or Ruby.
An advanced knowledge and understanding of computer technology and problem resolution.
Internal and external customer support experience.
Working knowledge of ITIL standards and specifically ticket management.
Ability to multi task workload in a fast pace dynamic environment.
Professionalism and a good work ethic are required.
Able to perform on-call duties on a rotational basis.
Occasional off-hours work required.
Interest in supporting large-scale distributed systems.
Systematic problem-solving approach.
Strong communication skills and a sense of ownership and drive.
Ability to debug and optimize processes.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-73558