MasterCard Consultant, Customer Operations Support in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Customer Operations Support

Overview

The Global Contact Center Management team is built upon strong contributors with leadership abilities, critical thinking skills, consulting mindsets, business process improvement lead and strong management skills. The group is the provider of all contact center fulfillment and thought leadership that will support all product teams globally that require customer support functions.

Responsibilities

Responsible for all aspects of operations support for new and existing internal customers, including process, business and financial consultation

Accountable for developing and maintaining customer support guidelines, metrics, tools and practices

Activities include, contract management, business case development, product costing (e.g..RFQ) and management

Partners with regions, business units, business partners and/or corporate to assist in developing, analyzing and validating new business opportunities.

Recommends business or process improvements

Acts as a go-to technical resource for junior team members

Builds relationships with internal business partners by hosting regular meetings

Explains more technical concepts to customers (e.g€¦how the costing was derived and the impacts to the budget and P&L)

Acts as an individual contributor with advanced knowledge in assigned discipline, leading larger, more complex initiatives

All About You

Extensive knowledge on business case development, product costing and financial management

Extensive experience building internal and external business partnerships; develops and leverages key relationships in order to assist with the needs and objectives of stakeholders

Experience leading the aspects of the management reporting (e.g.. monthly financial results, quarterly forecasting, annual budgets)

Experience consulting and providing advice and feedback to the business on financial risk and opportunity considerations, leveraging advanced analytical techniques as well as outside trends and events

Experience identifying and implementing process improvement activities; makes recommendations to further improve procedures

Successfully resolves complex issues in a timely and efficient manner

Successfully embodies change management; executes corporate cultural initiatives, enhancing the support of an ever-evolving environment to fulfill corporate goals and objectives

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-73384