MasterCard Analyst, Billing Product Support in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Analyst, Billing Product Support
The Billing Services department provides centralized billing for products and services billed to customers using the MasterCard Consolidated Billing System (MCBS). MCBS supports the billing for all MasterCard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees.
Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as MasterCard advances commerce globally.
Analyze and respond to inquiries from other MasterCard support teams on billing related questions.
Set up Customer information within the billing system (Add, Change, and Delete)
Implement new Billing Events and Customer Specific Rates
Provide timely and accurate responses, while always putting the customer first
Perform credit memo and manual billing calculations. Process the associated calculations in the Simple Billing Tool and verify proper approvals were obtained per policy.
Provide ad hoc reporting analysis for internal and external customers
Participate with audit & independent accounting firms to provide details on current controls, assist with inquiry of controls, ensure adherence to controls, and identify control improvements
Maintain ownership of assigned functions, communicate status as appropriate, and maintain desktop procedures to support controls
Analyze billing data, identifying trends and revenue issues, and document follow up and resolution
On call support duties required (2 month of the year)
All About You
Ability to fully research and understand issues/concepts in order to get to full resolution. Ability to see and understand entire end-to-end process is key
Familiar with analytic tools (MS Access, MS Excel, Alteryx) to manipulate and analyze data trends
Ability to provide timely and high quality request fulfillment to achieve customer satisfaction
Must possess excellent verbal and written communication skills
Good organizational skills; team player
Ability to manage multiple tasks
Must be comfortable in a fast-paced global environment
Must work well in a cross-functional environment
Works well without direct supervision/works independently
Good business writing skills and effective presentations skills
Experience with transaction billing systems and finance industry a plus
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-72681