MasterCard Vice President, Technical Program Management in New York City, New York

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Vice President, Technical Program Management

Are you an engineer that likes building and shipping cool software? Are you a leader of leaders? Are you passionate about developing those working for you? Do you want to lead a world class technical team of skilled program managers? The digital, marketing, business services and loyalty, (DML) technical program management organization is chartered with shipping the portfolio of global software products into production.

Overview

The Vice President of Technical Program Management leads a global organization approximately 100 individual technical program managers (TPM) who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model. Your TPMs are technical and have a deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. Your TPMs contribute to the technical strategies, design choices, and even the cloud infrastructure necessary to build comprehensive believable and achievable execution plans to own and deliver high-profile new features and capabilities for our customers. Your TPMs are comfortable driving the execution of a feature through the full stack or driving massive projects which span lots of teams and integrations.

Role:

Leads a global organization of approximately 100 TPMs

Defines the structures and operating mechanisms that instantiate the technical program management discipline, scrum execution methodology and your management team into your organization while shifting to a data driven and continuous learning culture across your organization

Defines and build your own scorecard to continuously monitor and analyze capacity, demand, execution, delivery, and hygiene via key performance indicators including: capacity, demand, backlog health, velocity, quality, project throughput, feature throughput, spend, regulatory compliance, and application security.

Uses this data to drive incremental improvements across DML engineering.

Empowers the full autonomy of our teams by shifting to a bottoms up management approach while adopting devops processes and tools that make the possible

Rigorously inspect the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar

Provides technical and program delivery thought leadership for the organization

Builds and cultivate strong internal customer relationships to establish engagement models for your team and ensure delivery is in alignment with expectations

Manages escalations

Actively encourage the development of your managers and your teams while continuously raising the bar on performance, technical depth, program management results, and people management as you hire new technical program managers

All about you:

Demonstrated ability to operate with complete independence and autonomy

Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model

Experience with XP, TDD and BDD in the software development processes

Extensive experience delivering technical programs so you know where to look to find all the potential landmines

Proven track record of data driven decision making and applying continuous improvement methodologies across teams

Demonstrated experience as a leader of leaders with the ability to develop technical talent (both managers and individual contributors)

Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD

Ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity

Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization

Ability to attract, recruit and develop talent

Subject matter expertise and experience in the Payments a huge plus

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-66691