MasterCard Vice President, Bill Pay Product Development & Operations in New York City, New York
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Vice President, Bill Pay Product Development & Operations
As Mastercard executes on its multi-rail payment strategy to grow share beyond cards and capture account-to-account volumes, Bill Pay represents an application that is truly rail-agnostic and seeks to deliver a smooth, intuitive consumer and customer experience in everyday habitual payments.
As the Vice President, Bill Pay Product Development, you will be responsible for enhancing our suite of Remote Payment and Presentment (RPPS) Bill Pay product capabilities and finding synergies across our home-grown and acquired assets. You will be a member of the Global Product Development leadership team, working with & overseeing a team that designs features for RPPS Bill Pay and ensures our solutions and product enhancements meet the needs of current and future customers.
This role leads the design and development of the RPPS Bill Pay product, working in close partnership with cross-functional teams – platform, technology, delivery, commercialization, regions/markets, legal, and franchise – to deliver a market-leading Bill Pay proposition. Also, a large portion of this product involves establishing and maintain the operational support required across the Global Product Team.
Define product requirements and make product design decisions jointly with platform and technology teams.
Manage product lifecycle including product design, creation of business and functional requirements, documentation, training, project management, and on-going product development
Oversee an operational support team that handles a wide array of responsibilities involved with supporting a mature payments business, as well as new product constructs in the bill pay space. Examples include platform monitoring, reporting, customer onboarding & testing, and documentation.
Work with regions and markets to understand market and customer needs, which will inform product features and roadmap
Ensure product readiness of our solutions by providing input to commercialization, franchise, legal, delivery, regional/market, and other cross-functional partners
Participate in go-to-market efforts with internal and external partners for pilot and commercial rollout opportunities
Develop industry expertise and knowledge across the bill payment value chain
All about You
Advanced experience in new product development within Agile framework, including documenting high level product requirements (epics/features)
Experience in working North America market, preferably with digital channels such as bill pay, payments, mobile, e-commerce
Advanced managerial and interpersonal skills; ability to present sound and well-reasoned arguments to convince others, garner support and lead without direct authority.
Proven track record of managing multiple projects and delivering results through strong cross-functional partnerships
Ability to serve as the bridge between business and technical teams to build consensus with critical stakeholders
Comfort with ambiguity; ability to base product strategy and decisions on sound assumptions and judgement
Ability to work with diverse cultures and organizations towards collective goals and objectives
Strong communication and presentation skills
Location options: This individual will be based out of our O’Fallon, Missouri, New York City, or Purchase, NY offices, but have flexibility to work remotely as needed/desiredIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
NYC Salary Range: $223,100 - $346,150
Westchester County Salary Range: $194,000 - $301,000
Everyone wants easier ways to pay;
we invent them.
Checkout lines are slow;
we speed them along.
Merchants want more sales;
we give them data and insights.
People need financial access;
we connect them.
Corporate purchasing is complicated;
we make it simple.
Commuters are busy;
we speed them on their way.
Governments need greater efficiencies;
we help create them.
Small businesses are virtual;
we give them access to a world of buyers.
Retailers want to fight fraud;
we provide the tools.
Requisition ID: R-183207