MasterCard UX Research Operations Manager in New York City, New York

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

UX Research Operations Manager


The Mastercard UX Research Team is looking for an The Operations Manager who will be responsible for the ongoing logistics of all research studies conducted by the research team. It will be his/her responsibility to ensure that stakeholder demands are across multiple research efforts simultaneously. Moreover, he/she will be responsible for the ongoing management of the research platform where all prototypes, capabilities documents and analysis will be archived and made available to stakeholders throughout the company.

Have you ever brought a product to market on a global scale?

Do you want to be a part of a collaborative environment?

Are you motivated to stay on the cutting edge of technology?

Have you developed a digital product roadmap?

Have you managed one or more project teams simultaneously?

Have you oversaw budget(s)?

Have you managed vendors?


Working with team members and stakeholders to define study objectives

Managing of personnel in order to define design and build required interactive prototype(s) -

Reserving of facilities, moderator(s), technical personnel etc

Screening and booking of participants research participants

Managing vendor relationships

Liaising with legal personnel

Ensuring timeline execution and delivery of analysis / findings

Working with personnel to maintain our digital research platform

All About You

You have a meticulous eye for detail management

€‹You have strong scoping and estimation skills

You are a good at working with multiple groups of people simultaneously

You have the ability to set expectations and deliver upon them gaining, stakeholder trust and respect

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-71947