MasterCard Strategic Technical Program Management Director in New York City, New York
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Strategic Technical Program Management Director
This is role will be reporting to the VP of Strategic Technical Program Management. This role as the principal Director will provide communications multi-directionally for the program: upstream to leadership, downstream to engineering teams, and horizontally across programs and other TPMs. This ensures engineering, product, and (in some cases) customers are aware of risks, issues, progress, escalations, and insights into metrics or data. The ability to “tell the story” is a superpower of TPMs, as they should be able to communicate value propositions to engineering teams as well as needs or roadblock details from engineering teams to leaders. This also requires a deep understanding of the product and requirements. Role requires experienced project and program management disciplines acquired through experience and via formal training. Activities here can include:
• Tracking milestones and reporting progress, ensuring project plan is current
• Reporting progress on epics, features, risks, issues and escalating when needed
• Tracking and reporting on metrics and data quality, whether at the program level, team level or both
• Communicating to program leadership and down to teams
• Creating/driving documentation for programs and teams
• Ensuring data quality standards are maintained
• Developing a deep understanding of the product to provide information about what is needed and drive to completion
• Leading/facilitating technical discussions
• Conducting program reviews
• Coordinating needs with vendors or other third party groups to communicate requirements, track progress, etc.
Dependency management helps engineering teams deliver successfully. The more proactive TPMs are in managing dependencies and securing commitments from external teams, the more the “runway” is cleared for their program teams to complete work unobstructed. Activities here are:
• Filling out CRQs/WOs to proactively manage dependencies with external teams
• Working with external teams ahead of internal engineering teams
• Securing commitments from external teams to prevent/remove roadblocks
• Managing releases across teams, BizOps, others
• Identifying risks and mitigation plans
• Managing cross-functional dependencies (integration and infrastructure)
• Building and managing relationships across teams and programs in order to improve dependency management processes
Efficiency are activities related to making work better, increasing value, decreasing waste, or improving processes. While retrospectives are the most well-documented part of the m role, strong TPMs look for ways to improve within teams, programs or across programs in all activities. Activities in this space are:
• Solving problems by experimenting with new ideas
• Conducting retrospectives and pushing changes forward through leadership and beyond
• Driving adherence to methodologies (Agile or otherwise), consistency of practices
• Finding new approaches to old problems
• Owning and driving ceremonies tied to improvements to efficiency, such as product owner syncs or Scrum of Scrums
• Creating and enforcing governance/approved practices within the program
• Implementing operating models (or improving them)
• Drive change management initiatives by communicating and ensuring others are on board
Planning is separated from predictability in one way: activities here involve actively participating in the prioritization process. This can include:
• Organizing/running PI events
• Driving decisions around roadmaps to plan work
• Owning features/stories for a team’s backlog and prioritizing the work to be done (generally performed by those in a conductor role)
• Building roadmaps for products
• Driving market expansion plans for implementation of new services/capabilities
• Driving the planning cadence and owning the process
• Facilitate backlog grooming to ensure readiness
• Defining requirements for teams
Elaboration is defined as actively writing stories, defining acceptance criteria and other activities more closely aligned to PM-Ts (Product Manager – Technical). TPMs performing these activities are generally in service delivery areas with no product representation.
Customer satisfaction are activities that include contact with customers post-release/launch. These can include writing release notes or following up with customers (many times internal) to ensure what was delivered is what was needed. This role along with the VP will partner with the Customer Delivery team PMO to support the program for the client.
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Requisition ID: R-162028