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MasterCard Senior UX Designer in New York City, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior UX Designer

Role Overview

Senior User Experience Designer (Senior Analyst, User Experience) of Mastercard Data and Service is responsible for delivering design solutions and artifacts for various digital products associated with data and services through the Design Thinking process and agile execution. Sr. UX designer works closely with product managers, developers, researchers, data scientists/modelers, data analysts, SMEs of various domains such as FI, retail, marketing, consulting, etc. while bringing a strongly point of view on delivering innovation and optimal product experiences to our customers.

Key Responsibilities:

Lead

  • Contribute to team values and culture priorities

  • Invest efforts in self-development goals and opportunities

  • Carry out assignments with minimal supervision

Collaborate

Participate in initiative-level sessions and Design Thinking activities with stakeholders, SME, and fellow designers, contribute to design production and research studies, and participate in product experience design workshops

Design

  • Select and conduct appropriate user-centered design techniques throughout an iterative design process

  • Implement design decisions on initiatives, heavily influenced by research findings

  • Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate

  • Produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications

  • Study and adopt the design system to deliver digital product fully aligned with Mastercard’s design standard

Basic Qualifications:

  • Relevant professional experience

  • Digital product design experience

  • Experience in Design Thinking/ human-centered design

  • Experience in design research and usability

  • Experience in UX design from concept to launch

  • Demonstrated experience in leading large–small experienced design projects while leading and mentoring junior designers

  • Proven ability to translate vision and user feedback into actionable design

  • Ability to follow a design system, a clean design aesthetic and the ability to simplify the complex

  • Strong command of usability and design techniques such as: usability testing, heuristic evaluation, paper prototyping, wire-framing, storyboarding, sitemap creation and card sorting

  • Ability to conduct focus groups, design sessions, task analyses, surveys and online testing is highly desirable

  • Education: a bachelor degree or equivalent combination of experience and formal education. Specialized training/experience in User Experience Design, User Interface Design, Human factors, Usability, or Information Design strongly preferred

  • Ability to travel: anticipated to be less than 20%

Preferred Qualifications:

  • Design experience in developing products for consumer loyalty and engagement

  • Product design experience in the payment, banking, or FinTech domains

  • Experience in (and appreciation for) rapid prototyping and Lean UX

  • Passion for working in a global, highly diverse, multicultural working environment

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-143350

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