MasterCard Senior Product Experience Designer in New York City, New York
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Senior Product Experience Designer
Mastercard Labs is looking for brilliant and passionate product experience designers to join our rapid-prototyping, piloting, and innovation team, Labs as a Service, working with Mastercard’s global customer base of Fortune 500 companies and spanning all aspects of global commerce.
In this role you will be a key member of a highly agile team of expert strategists, engineers and UX practitioners working to build proof-of-experience prototypes and support quick-to-market pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.
In this role you will work with a team of product strategists, engineers, and designers to co-innovate directly with Mastercard clients via rapid ideation and prototyping Design Thinking sprints. This job requires 10-25% travel. (Willingness to travel is a must, and a desire to travel is a plus.)
For each project, you will work quickly to understand the client’s goals, the users’ needs, the problem to be solved, and align with the team on the best approach. You will help define the product and user experience based on research, best practices, and client inputs, and be responsible for creating design artifacts including sketches, story maps, wireframes, visual designs, and/or interactive prototypes as needed – all while collaborating closely with the client and the Labs as a Service team.
This is a fast-paced environment, with a wide variety of clients and topics. The work is highly conceptual, as we are tasked with bringing our client’s ideas to life, using user-focused methods, to inspire them with what is possible.
In addition to these Design Thinking events, you may support longer-term engagements such as detailed design iterations and prototyping for concept and usability testing, as well as pilots.
Strong experience in a UX or Product Design role, 2-3 years, mobile design experience preferred.
Ability to present designs clearly and succinctly, explain how design decisions map to user needs and expectations, and foster constructive conversations with executive-level clients.
Experience working closely and successfully with developers and product owners, and ability to help drive consensus amongst differing viewpoints.
Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
Experience with Design Thinking and other user experience design and ideation methodologies and techniques. (Experience facilitating design exercises a plus.)
Experience creating and using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
Experience with common design and prototyping tools such as Figma, Sketch, InVision, Adobe Creative Suite, etc.
Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
Experience with print design, illustration, and/or visual identity a strong plus.
Experience in both start-up and corporate environments a plus.
Experience designing chat, voice, and/or retail interactions a plus.
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Requisition ID: R-151141