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MasterCard Product Manager in New York City, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Product Manager

Overview

MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

Product Managers in Data & Services at Mastercard

• Translate deep understanding of our customers into products and solutions that drive significant customer value

• Build revolutionary products that advance how businesses all over the world derive most value from their data assets

• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

• Act as connectors to ensure commercial and technological success of our products by working with cross-functional teams (e.g., Sales and Marketing, Technology teams, Data Strategy)

• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments

• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Role

• Partner with Director & Vice President product managers to drive product development from opportunity identification to launching solutions; testing products around desirability, feasibility, and viability

• Drive products with a technology strategy that supports rapid development of scaled enterprise software products

• Lead success definition, own and drive working backwards vision and strategy, short and long term goals, and documentation to help inform the direction of success and feedback

• Collaborate with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives, market trends and technology investments

• Design product concepts, conduct user testing and, and define/ iterate a product’s roadmap

• Partner with UX designers, data engineering, developers, and technology teams (internal and external) to define business requirements, technical capabilities, and customer experiences

• Oversee the development of features in the product roadmap

• Prioritize development of features as they align against product strategy

• Define product usage metrics and work with development teams to monitor

• Identify issues, risks, and dependencies to track product development

• Build strong working relationships with a diverse group of internal and external stakeholders

• Own and manage system, processes, and developer tools that streamline product development

• Contribute to efforts to shape product management and foster an agile, user-focused, product-led culture

All About you

• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships

• Natural problem solver: analytical, curious, and fact-driven approach to product development

• Collaborative team player: proven track record in collaborating with multiple cross-functional (both internal and external) teams across multiple locations; exceptional in facilitating challenging conversations and managing ambiguity

• Agile product management experience: (preferred for data products), writing and gathering product requirements, gap analysis, and business case development

• Excellent written and verbal communication skills: ability to engage and influence at all levels, make the complex simple

• Organizational skills and project management: ability to deal with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadlines

• Skillset: system design, cross-team collaboration, writing and gathering product requirements, driving consensus

• Experience working in Big Tech, FinTech, MarTech, Commercial B2B, data products a plus

• Developing solutions in a cloud native environment expertise a big plus

• Experience in product management / product development / product engineering / consulting preferred

• Bachelor’s degree required

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-159306

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