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MasterCard Product Manager in New York City, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Product Manager

Product Manager, Advisors

Overview

MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise

• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

The MasterCard Data & Services global product team is seeking an accomplished Product Manager to support the evolution of its Mastercard Intelligence Center (MIC) and Acquirer Intelligence Center (AIC) product.

These products are at the heart of a world-class analytics eco-system built on a universe of transactional and behavioral data. They help customers across the globe make smarter data-driven decisions and move the needle on their business performance.

Our Product Managers are listening to our customers and driving new innovations in self-service analytics and diagnostics.

We are currently on a transformation journey to further evolve our platform and this is a great opportunity to be part of a high-growth, diverse and innovative team.

Product Managers in Data & Services at Mastercard

• Translate a deep understanding of our customers into products and solutions that drive significant customer value

• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams

• Drive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments

• Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs

You will

• Design and conduct user research, including customer interviews, in order to deepen understanding of customers’ pain points, motivations and opportunities

• Work closely with engineering teams, designers and operational teams to prioritize development efforts as they align against product strategy

• Ensure consistent alignment between business priorities and development objectives

• Oversee timely and high-quality execution of creation of technical requirements

• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

• Translate business priorities into clear, actionable technical requirements for engineering team

• Partner with Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients

• Promote internal and external feature adoption

• Partner with internal Delivery teams to answer product questions and provide product support

• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

We are looking for someone with the following qualities

• Passion for working with and driving insights from data to enable users and businesses

• Analytical, solutions-oriented skillset with the ability to drive thought leadership.

• Experience designing, executing, and distilling user research to drive value for the customer, an outstanding user experience and stickiness

• Excellent written and verbal communication skills including the ability to interface with clients

• Highly organized and able to deal with multiple and competing priorities

• Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development)

• Ability to work with cross-functional teams and across multiple stakeholders

• Bachelor’s degree in business or relevant experience

• Technical background (e.g. Computer Science or related field) a plus

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-143688

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