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MasterCard Principal, Strategic Program Management in New York City, New York

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Principal, Strategic Program Management

The Strategic Program Management (SPM) organization drives customer-focused development and management of technology product roadmaps for all O&T product lines across Mastercard jointly with development and operations teams and product and regional counterparts. SPM’s will obsess about defining, measuring and communicating the value of our technology investments to our business and technology partners. This team will further embed the Technology Business Management (TBM) discipline across the company to ensure we are making business-based decisions around our solutions and investments. SPM’s own demand intake and prioritization, investment management, capacity planning and support program governance and release planning.


• Measure and highlight key KPI’s to demonstrate the value created by investments in operations and technology across all programs, including operational health.

• Manage TBM processes including technology program roadmaps, demand intake, prioritization, and capacity planning with a more “strategic lens” in conjunction with our product, regional, and technology partners.

• Manage the portfolio cost and make recommendations to leadership and business partners on how to reprioritize/ optimize the portfolio.

• Manage Total Cost of Ownership (TCO) and financial forecasts (annual and quarterly) within and across programs to drive overall delivery goals of Better, Cheaper, and Faster.

• Work with business partners to align and prioritize business and technology roadmaps and develop solutions to future business opportunities by helping to define economic measures and supporting business cases.

• Work with technology and operations partners to drive the quality, health and throughput of our platforms and our engineering organization.

• Assess program and platform health with respect to risk and compliance in partnership with Business Operations and Development partners.

All About You

• Knowledge and experience in digital payments, the mobile and/or ecommerce market and technologies.

• Demonstrated experience bringing new capabilities to market, improving operations, and driving change management.

• Strong analytical/problem solving skills required in addition to planning and project management expertise.

• High degree of independent leadership, critical thinking, communication, accountability, analytical and teamwork skills.

• The ability to thrive in fast-paced environments while being flexible and able to handle rapidly-changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle.

• Technology Business Management (TBM), Application Lifecycle Management (ALM) and Apptio experience preferred.

• Advanced leadership, interpersonal, communication, and negotiation skills required with a solid track record for developing internal and external relationships.

Some travel may be required.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-95684