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MasterCard Manager, Solution Architect, Core Merchant Verticals in New York City, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Solution Architect, Core Merchant Verticals

Overview

The Solution Architect, Manager, will be responsible for looking horizontally across existing Mastercard assets to package solutions which address segment pain points and opportunities. The Solution Architect must understand the needs of our customers and deliver repeatable and configurable solutions by leveraging the full suite of Mastercard assets to solve those problems. Compared to functional experts who solution vertically, Solution Architects have the entire Mastercard toolbox at their disposal, including core products, digital products, new and existing payment solutions, Cyber & Intelligence, Data & Services loyalty, test & learn, analytics , Marketing, Financial Inclusion/ESG, and more. They are focused on helping the front-line salespeople have productive, more holistic conversations with merchant customers, deepening our “stickiness” through asset sales and thought leadership.

Please note that this is not a technical position. While some high-level technical knowledge may be useful, the successful Solution Architect for this role will have the ability to create narratives that stitch assets together without having to get into the technical weeds for how this is done.

Role

• Shape the packaging strategy for Mastercard products and services targeted to Merchant Core Verticals – Retail, Hotels, Airlines, Restaurants, Specialty Retail -- with the goal of winning new business, maximizing GDV, and driving new service revenue.

• Align to the goals of the Core Merchant vertical team to meet their segment’s needs KPIs: Segment Revenue, Segment GDV, and Segment share.

• Develop off-the-shelf product and service bundles to serve the needs of the segment; rinse and repeat wherever possible.

• Lead custom solutioning efforts in conjunction with supporting functional SMEs that address particular customer needs in an effort to advance our “powered by Mastercard” agenda.

• Lead efforts to position Mastercard as the network of choice for long-term, enterprise-wide strategic partnerships with key core merchants through holistic solutioning across the complete Mastercard toolbox.

• Be a “right hand” to the Core Merchant verticals team to prepare the materials, demos, and custom content together for the customer pitches and quarterly business reviews.

• Develop compelling narratives in support of integrated solutions relevant to Core Merchant prospects and customers.

• Provide “voice of customer” input to the product and service teams for ongoing refinement and to enhance their bundles and product strategies to meet the needs of the segment.

• Identify gaps in MasterCard’s capabilities and work with Product and Services owners and account teams on ways to address them.

• Lead a monthly cross-functional segment Community meeting to create transparency and efficiently across the supporting team and to advance new bundles and narratives.

All About You

• A problem-solver with the ability to knit different assets together to address a customer pain point or opportunity.

• Broad understanding of the complete Mastercard toolbox or the ability to learn the toolbox quickly – including assets from the following areas: Product, D&S, C&I, Open Banking, Digital, New Payment Flows, Small Business, and Marketing.

• A strong “storyteller” with an ability to clearly articulate the “why Mastercard” position; well-honed written communication skills.

• Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver solutions for customer needs.

• A plus: solid product management and/or product development orientation with the ability to manage for differentiation, consumer experience, quality, and economics.

• Ability to rally and gain backing from internal stakeholders in order to build organizational support for the proposed solution.

• Digitally savvy/literate.

• Comfortable pulling data and drawing insights from it.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-167758

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