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MasterCard Manager, Product Management in New York City, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Management

Overview:

The Digital Product Specialist team's mission is to bring more secure payments solutions with optimal user experience to consumers by scaling our Digital Payments products, including tokenization and Click to Pay, with our partners across the payments ecosystem. Our team is responsible for educating our Managed Customers on our Digital Payments products, determining how our products can help meet Customers’ digital objectives, and working closely with Customers, Customer Account Managers (CAMs), Product Management and Product Delivery to move from prospecting and interest to product implementation commitments and kickoff. We are also responsible for bringing Voice of Customer feedback into our product organization and executives, to inform our product design and Go To Market strategy, and ensure the easiest possible implementation with our customers for optimal scale.

The role of Manager, Product Specialist – Merchants is critical to meeting NAM Digital Payments business objectives and KPIs by developing deep partnerships with our merchant Customers and CAMs.

Role:

• Responsible for improving the user experience and security of digital payments through scaling of Digital Payments products with merchants, including remote commerce tokenization and Click to Pay acceptance. Engagement includes identifying Customers’ digital needs and objectives, bringing thought leadership on the digital marketplace and competitive landscape, identifying Customers’ digital payments objectives and needs, and offering solutions that will meet those needs, while driving value for Mastercard, our Customers and their consumers.

• Working closely with Product Specialist lead and CAMs for merchant scale players (PSPs, acquirers, ISVs etc) to create a pipeline and enablement path for merchant partners through these scale players. Serve as key point of contact for reporting against pipeline and KPIs.

• Serve as “digital storyteller” in a way that compels product colleagues, CAMs and external Customers to value partnering with Mastercard, working with product and UX teams to illustrate this vision.

• Accountable for partner-focused NAM Digital Payments acceptance KPIs; for example, number of merchants supporting Click to Pay acceptance, and MDES acceptance penetration with merchants.

• Encourage, collect and channel feedback from internal and external customers into the NAM product org to help with product design and scalability.

• Serve as a champion of Mastercard’s digital payments initiatives in internal and external forums for CAMs and Customers, including CAM all hands meetings and Mastercard Academy sessions.

• Ensure the fostering of regular dialogue with CAMs and Customers on digital initiatives to build trust and value with stakeholders.

• Lead the pre-implementation process with cross-functional stakeholders and Customers, and ensure seamless transition with US Product Delivery for committed implementations. Serve as a point of escalation for Customer production issues to ensure timely resolution, as needed.

• Provide thought leadership and support to CAMs on terms for our products to be included in Customer Agreements.

All About You:

• Significant payments experience and knowledge of how digital payments products are integrated between ecosystem partners, with a track record of successful product roadmap and solution development with partners in this space. Passionate and knowledgeable about technology, innovation, payments and digital commerce.

• Strong and driven individual performer and a proactive collaborator and leader who makes informed independent decisions as well as seeks input from and support of colleagues and stakeholders.

• Perseverant and curious, with a desire and ability to remove blockers in order to achieve a common goal.

• Adept at ”knowing the audience” and adapting narrative to stakeholders in a way that creates alignment and progress.

• Affinity for receiving and processing feedback in a way that provides Voice of Customer insight and serves to contribute to our product design and Go To Market processes.

• Enjoys the journey of engaging in complex, cross-collaborative challenges.

• Highly developed and effective communication skills and executive presence.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-150691

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