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MasterCard Director, Identity Services, Product Development & Strategy in New York City, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Identity Services, Product Development & Strategy

Director, Identity Services, Product Development & Strategy


The Cyber & Intelligence solutions group (C&I) leads Mastercard’s efforts to develop new customer solutions that build trust in the converging worlds cybersecurity, digital identity, artificial intelligence, Internet of Things, and fraud management; this role will focus on digital identity. Our customers include issuers, acquirers, merchants, processors, governments, and consumers.

We are creating competitive advantage for Mastercard through the innovation of highly differentiated new solutions.


• Drives New Product Development including exploration of new opportunity spaces, contributing to Product strategy, and partnering with cross-functional teams to design, develop and deliver new Products that drive incremental revenues for Mastercard

• Demonstrates a full understanding of market dynamics including Regulatory, Legal, Competitive and Technology landscapes

• Leverages the Studio Framework to rapidly Frame ideas, and develop Concepts and Prototypes to validate whether a market opportunity can be effectively monetized by Mastercard

• Support identification of new white spaces where Mastercard can create competitive advantage and compete

• Support the development of innovative solution strategies to a diverse range of complex market/industry challenges

• Collaborate with Strategy team, SVP Strategy, and Product leads to identify opportunity areas and develop strategic rationale for acquisitions, joint ventures or partnerships

• Define structure and execute strategic initiatives through the development of work plans, gathering and generation of relevant data, driving analyses, and the development of actionable recommendations

The Director, Identity Services, Product Development & Strategy will help deepen and strengthen our product-level strategic thinking and strategic thought leadership across Digital Identity.

The role will require some international travel (20%).

About You

• Excellent business analysis and problem-solving skills

• Excellent oral and written communication skills, including communicating thoughts, ideas, and solutions logically in oral and written forms

• Strong analytical skills and a high capacity for conceptual thinking

• Inquisitive, curious, and confident, with a desire for going above and beyond immediate requirements to find deep insights that others have missed

• Must demonstrate a high sense of urgency, delivering with speed and agility

• Experience in payments, cybersecurity, digital identity, artificial intelligence markets an asset

• Experience building winning business cases by formulating quality objectives

• Experience conducting product demonstrations and presenting compelling product propositions at external industry events for key stakeholders/audience

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-176562