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MasterCard Director, Global City Solutions in New York City, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Global City Solutions


The Global Cities team leverages Mastercard’s core strengths to unlock more possibilities for people and businesses by helping city leaders improve efficiency, promote economic growth and ensure inclusion. We’re achieving this through powerful partnerships, innovative technology, and critical insights.

As the Director, City Solutions you are responsible for delivering the services, products, and technologies that help local governments address urban challenges. Specifically, you will be responsible for managing both the development and go to market implementation of these solutions with a variety of cross functional partners, internally and externally.

As the needs of our partner cities continually evolve, so too do our solutions. In this role, you will be on front line of new ideas and innovations as we rise to the challenges brought forth by the cities we partner with around the word. This may include, but is not limited to, developing and going to market with solutions that cover:

• Emerging use cases and business development for City Key including expansion of utility with new technologies, segments, and use cases;

• Building appropriate small business programs that leverage the assets and services of Mastercard and its ecosystem of partners;

• Working with ERP partners to expand our co-developed solutions that embed payments, and

• Implementation of select data engagements to further the growth of City Insights.

Key to the role will be your ability to absorb new challenges, learn new subjects quickly, problem solve and demonstrate strong presentation and project management skills as you work cross functionally to develop, action, and manage City solutions.


• Business Requirements and Solutioning: Along with the City Possible partner team, liaise with local governments to understand challenges and translate into value propositions and business requirements

• Customer Experience Design: Advocate for the resident/city/customer in every aspect of solutioning with a view to seamless delivery digital, and greater inclusion

• Solutions Development: Work cross functionally to identify appropriate assets (internal and external) to meet local government needs including: formulating cross functional teams, creating delivery models (platforms, servicing, pricing), developing detailed plans and timelines, preparing for Steer Co/Studio milestones, and raising budget asks

• Implementation & Vendor Management: Establish and maintain relationships with internal and external vendors that provide required services and technologies (in conjunction with internal business owners) including: communicating business requirements, contracting, and regularly monitoring and managing service delivery. These vendors may include (but are excluded to) data partners, prepaid program managers, loyalty providers, tech integration partners

• Managing KPIs, Performance and Budget: Work with cross functional partners and finance to determine impact of solutions; provide updates to Senior Management

All About You:

• You are a collaborator and a problem solver, and you are enthusiastic about creating meaningful, market differentiated value propositions

• You have strong presentation skills (both written and verbal) and you are able to manage and oversee multiple projects and initiatives concurrently

• You are self-motivated with a proven track record of delivering success while operating within a cross functional team environment

• You thrive in a fast-paced environment

• You have previous experience in financial services (digital an asset) with an understanding of competitive offerings and industry trends; international market knowledge/experience a plus

• Experience with local governments is an asset

• You are willing to travel

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-153545