Mastercard Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Software Engineering

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Open Banking Integrations Engineering team is looking for a Technical Manager to drive our

Seamless deliveries towards business by consistently innovating and problem solving.

The ideal candidate is passionate about technology, technical deliveries, highly motivated, intellectually curious, analytical, and possesses an ownership kind of mindset.

Role

In this role, the candidate will perform:

• End to end deliveries of projects, Initiatives and operations.

• Manage highly skilled technical operations teams

• Liaise with stakeholders for project/operational deliveries

All About You

Educational Qualification - Graduation from any stream Exp: 8 to 12 years

1. Tech skills: L2 and L3 technical support background in JavaScript, es6/Typescript and HTML

2. Good Understanding of ITIL process and Problem solver with good understanding of web concepts like REST, JSON, HTTP, API, JS preferred.

3. Proper roster planning to manage the day to day operations, manage shifts to provide the 24*7 coverage.

4. Ability to Manage technical teams and provide support for the leads and team members in day to day incident management activity and good in escalation management

5. Good experience to handle a 20-25 team members team.

6. Should be flexible to work in 24*7 Operations

7. Knowledge of tableau and Salesforce preferred.

8. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.

9. Prepare reports and ensure optimal performance and maintain records of service level agreements for customers.

10. Strong People Management skills

11. ITIL Certification preferred

12. Effective verbal and written communication.

13. Should have interacted with International Clients

14. Strong People management skills

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-162810