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MasterCard Director, Product Management - Data & Identity (Financial Inclusion) in Nairobi, Kenya

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Product Management - Data & Identity (Financial Inclusion)

Director, Product Management - Data & Identity (Financial Inclusion)

About the team:


Mastercard is dedicated to inclusive economic growth for all people across the globe. The mandate of the Humanitarian & Development team is to transform communities at the Base of the Pyramid. We leverage our digital technology and innovate new business models to digitalize essential daily services – provisioning healthcare, distributing agriculture subsidies, streamlining small merchant supply chains, optimizing aid distribution and serving the education sector. By so doing, we go well beyond Mastercard’s traditional payments remit, and critically, increase our reach to the 1+ billion previously unserved consumers at the BOP.

The purpose of the Director, Product Management - Data & Identity (Financial Inclusion) is to take ownership of one or more key verticals: from understanding stakeholder needs, developing a vertical strategy, developing product business requirements and commercial model and taking the product through the full PME process to be ready to pilot and scale.

• Are you passionate about transforming lives at the Base of the Pyramid consumers?

• Have you ever brought a product to market, ideally in emerging markets, across multiple geographies and cultures?

• Can you bring structure and rigour to a fast-moving environment beyond Mastercard’s core business?

This position reports directly to the VP, Product Management, and is based in New York or London.


• Understand landscape, needs, pain points and drivers of stakeholders in your vertical to become the subject matter expert, and develop a vertical strategy based on this expertise and market insights

• Manage consumer facing product from conceptualization through pilot and commercialization. Identify product and solution requirements and clearly document. Take product through full PME process as required.

• Develop sustainable commercial model including business case and pricing that works for all stakeholders

• Develop product collateral including template legal agreements, pricing manuals and customer facing documentation

• Develop go-to-market strategy with non-traditional partners of Mastercard and with Mastercard licensed clients

• Liaise with rest of Humanitarian & Development team to develop and deliver product through partners and markets, and with other business functions across Mastercard

All About You

• Passionate about transforming lives at the Base of the Pyramid consumers, with an ability to uncover needs and design features to serve this unique segment

• Proven experience launching and scaling new product deployments in emerging markets

• Solid experience in a customer facing management role, in developing and fostering customer relationships who regard you as a trusted partner

• Demonstrated ability to work within and across geographic boundaries within a matrix environment, comfortable with fast and fluid environments, good team player and manager

• Knowledge and experience of digital tools, and the payments industry a plus

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-169246