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Job Information

MasterCard Senior Product Experience Designer-1 in Mumbai, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Product Experience Designer-1


At Mastercard, we believe that the future of our business depends on our ability to help our partners define and deliver great experiences. In support of that, we are driving a comprehensive Customer Experience & Design approach to create innovative products developed using customer-centric strategic and design approaches. Mastercard Customer Experience & Design has nearly 200 designers, researchers and strategists working together in a vibrant global community to create and scale innovative best-in-class payment experiences that work for customers and fuel Mastercard’s growth.

• Do you want to create new experiences that shape the future of payments and financial services at a global scale?

In this Senior Product Experience Designer role, you will create compelling user experiences for next-generation products that drive adoption, usage, and engagement. This role is based in Mumbai or Pune.

The ideal candidate enjoys leading experience design activities for key strategic projects in MEA region and shaping them into an optimal user experience. This role will be involved in workshops, planning and executing user research projects, building user journeys & high-fidelity prototypes to demonstrate innovative new payment technologies.

You will be responsible for

• Translating use cases into clear direction through UX & visual design artifacts such as user flows, journey maps, concepts, wireframes, high-fidelity designs and prototypes that result in coherent, holistic experiences.

• Collaborating with product owners, regional innovation & cross functional teams, and other designers to define best UX solutions based on the research, business, and user needs.

• Planning and conducting moderated and unmoderated user research and usability testing; presenting findings to stakeholders.

• Contributing to initiative-level elaboration sessions, shaping the requests in product experience design workshops, and framing and testing your work through user research.

• Recommend and implement design decisions that are deeply informed by research findings.

• Leverage existing design patterns, and contribute net-new patterns when appropriate, to Mastercard’s design pattern library.

• Contribute to team values and culture priorities as we scale the Mastercard Customer Experience & Design organization globally.

You have:

• Experience in the UX field with experience in interaction design and visual design. You can provide examples of your work that show your experience designing for multiple devices.

• The ability to work from an existing visual style guide or design system, and to the ability propose net-new patterns as well.

• Experience in creating high fidelity designs and annotations, storyboards, user flows, customer journeys, site maps, etc.

• Very strong communication, presentation, and interpersonal skills. You have created and delivered presentations to internal or external stakeholders that have influenced stakeholders and executives.

• Strong skills using Sketch, InVision, Figma, Adobe Creative Cloud.

• Experience working with stakeholders and colleagues from multiple regions across different roles. The ideal candidate has worked as part of a team and can speak to collaborating with people in different roles.

• Experience advocating for users. You have some experience with user research. This may include usability testing or user research methods; it may be moderated or unmoderated. You can provide examples of your work, and talk about the rationale for your design decisions.

• Experience working in a B2B2C business ecosystem would be a plus.

We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfil this role, we strongly encourage you to apply.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-145822