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MasterCard Manager, Business Development, Merchants & Commerce in Mumbai, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Business Development, Merchants & Commerce


Manager, Business Development Merchant & Commerce, India


• Implement and deliver on sales strategies as it relates to merchants and acquiring banks across India and achieving sales goals that focuses on growing Mastercard’s share of payments, market acceptance & the number of customer touch points

• Manages existing merchant & acquiring bank relationships and works to identify opportunities and customer needs which can then be applied and executed upon.

• Partners with customers to identify solutions that meet market requirements

• Identify business opportunities, shortlist and select qualified prospects propose appropriate merchant solutions.


• Delivers against sales and net revenue targets

• Deep knowledge of the payment & acceptance eco-system

• Identify strategies, solutions and proposals for merchant customers across the relevant sectors and acquiring banks

• Manages merchant relationships that are strategically important to the market

• Sell & implement value added solutions to merchants and acquiring banks (viz. tokenization, authentication, data & services)

• Develops and implements sales plans including business development, marketing and product management at both customer level & pan-sector level

• Partners with the customer to establish, execute and report progress against annual business plans

• Plays a lead role in internal conversations with key decision makers to bring new or emerging products to implementation stage in market

• Negotiates and executes on the customer agreement process

• Identifies & recommends products to enhance a customer/ sector profitability & consumer experience

• Possess the ability to network very well, to be able to expand your contact network within a customer’s structure & understand how to engage appropriately at all levels


• 5-8 years prior related work experience is desirable.

• Self-motivated with a proven track record of delivering success while operating within a team

• Good interpersonal and communication skills including both oral and written

• In depth experience executing and managing sales strategies for numerous complex or large accounts/ industry verticals.

• Ability to translate technical product specification into sales messages for prospects

• Understanding of the main drivers affecting the industry and the ability to articulate these in detail, how they correlate to certain merchant sectors

• Passionate for developing customer-centric solutions and a proven experience in developing relationships and building sustainable partnerships

• Strong customer orientation and successful negotiation skills

• Strong business/market/financial analysis skills

• Ability to build excellent relationships both internally and externally

• Ability to work under pressure and to tight deadlines


• Bachelor’s degree in business or equivalent work experience Knowledge.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-160325