MasterCard Customer Delivery Manager - Relaunch Your Career Program in Moscow, Russia

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Customer Delivery Manager - Relaunch Your Career Program

We are currently hiring for our Relaunch your Career program. This is a 12 week paid placement that helps people who have had a career break to return to work. You will have the chance to lead on an engaging project at Mastercard, plus on-the-job training, coaching and support. At the end of the 12 weeks, there is a potential permanent role waiting for you. The possibilities are Priceless.

What we offer to help you find your way:

A 12-week program, on a paid fixed-term contract

A wealth of learning resources to help you settle in and grow €“ from learning about our business, to workshops on presentation and networking, online learning and coaching from managers

A structured €˜Getting Started€™ programme

An engaging and stimulating project to work on

A buddy assigned from day one

A manager equipped in helping people return to work, with regular check-in sessions

Depending on availability and our selection criteria, the chance to apply for a permanent role

Relaunch your Career is for people who:

Have taken a career break of 2 years or more

Are keen to return to work on a permanent basis based on opportunities at Mastercard

Have previous experience at mid-management level gained in technology, financial services, or professional services organizations

Are team players, collaborative, excellent relationship builders and influencers, great problem solvers and adaptable

Have excellent communication and interpersonal skills

Fluent English and Russian is required

The Position: Customer Delivery Manager €“ Relaunch your Career program

Scope

As part of the Customer Delivery Team, you will manage small and medium project to achieve more efficient results including establishing standard processes and best practices in global Customer Delivery. This to support the development and evolution of the Global Customer Delivery strategy.

Responsibilities

Acts as a project manager and key end-to-end resource lead on small to mid-sized projects

Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process

Contributes to the delivery of integrated solutions that address customer needs

Supports Customer Delivery teams, internal partners and key stakeholders to provide support in a market or region

Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers

Analyzes data from product delivery projects and reports on performance relative to success metrics

Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs

Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

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Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-67659