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Job Information

MasterCard Manager, Account Management in Milan, Italy

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Account Management

Account Manager

Job Description Summary

Reporting to the Account Leader, the Account Manager will work with the account team and support functions to manage the relationship with Financial Institutions customers. The main objective of the team is to discover profitability opportunities associated with this customer through the implementation of business plans.


• Responsible for day to day account management activities for the assigned account

• Understand the customer business strategies and needs, and deliver against sales targets for Mastercard products/services

• Contribute towards business opportunities that increase volume, volume share, and revenue for both core business and services

• Direct responsibility for specific business segments and areas

• Supports project execution across multiple business functions

• Works closely and develops relationships with internal stakeholders across the business unit

• Contributes to the delivery of integrated solutions that address customer needs

• Uses analytical problem solving and data tools to advise senior team members regarding Customer Account Management and market strategies

• Creates and reviews sales presentations, proposals and internal business case development

• Manage complex analyses using data from multiple sources/areas to define the functional impact of customer satisfaction and customized solutions to the customer, their shareholders and Mastercard


• Talented senior manager with successful experience in primary business organization, preferred financial services, cards, payments or another related field

• Strong Sales / Business Development / Consultant/ Relationship Management background

• Basic understanding of all of Mastercard's Sales and Customer delivery discipline

• Team-player with hands-on attitude, strong collaborations skills

• High ability to lead projects end to end until the final reach of the objective with excellent project management capabilities

• Proven ability to develop business relationships at all levels

• Ability to understand and execute on key operational aspects, and attentive to details

• Excellent problem solving, analytic capabilities and business acumen

• Results-oriented and customer-focused

• Excellent analytical skills

• Superior presentation skills, written and oral (Italian and English)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-167301