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MasterCard Site Reliability Engineer - Loyalty in Miami, Florida

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Site Reliability Engineer - Loyalty

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title Senior Engineer, Biz Ops

Job Description:

The Loyalty BizOps team is looking for a Site Reliability Engineer Tech Lead who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.

  • Are you a born problem solver who loves to figure out how something works?

  • Are you a CI/CD geek who loves all things automation?

  • Do you have a low tolerance for manual work and look to automate everything you can?

  • Want to work with cutting edge technology and creative application designs?

  • You’ve heard of big data, but never had an opportunity to get your hands on it to learn it?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Responsibilities

For all team members:

• Be the Site Reliability Engineer to deliver World Class Support for Web / Java Applications in a Cloud based environment for the Loyalty organization.

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.

• Practice sustainable incident response and blameless postmortems.

• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies and time zones

• Share knowledge and mentor junior resources

For team members supporting the Dev Ops pipeline:

• Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.

• Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline.

• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.

• Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.

Qualifications

• Successful candidates will have had intermediate or greater experience supporting Java Applications and APIs running in a cloud based, JBoss, WebSphere, Tomcat environment.

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

• Experience with algorithms, data structures, scripting, pipeline management, and software design.

• Knowledge of Java applications and middleware.

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• Must have strong understanding of APIs and strong desire to keep things perfect. A willingness to dive deep and work as a detective to identify persistent issues and work to resolution

Working knowledge of the ITSM , TCO and Agile processes.

• Perform SQL and Hadoop queries to gather information from the back-end systems.

• Knowledge on basic scripting language like python and bash scripts.

• Strong communication skills to interact with our regional teams and customers. Portuguese or Spanish skill a plus.

• Ability to help debug and optimize code and automate routine tasks.

• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.

• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.

• Interest in designing, analyzing and troubleshooting large-scale distributed systems.

• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

• For work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-82515

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