MasterCard Senior Analyst, Account Management in Miami, Florida

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Analyst, Account Management

Responsible for supporting the MasterCard Direct for specific Segment€™s Customer relationships and the profitability opportunities associated with this group of accounts through the implementation of business and tactical plans.

The position will be responsible for:

-Day to day remote account management activities over the phone

-Develop a robust pipeline through €œ Hunting €œ new customers

-Implementing tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the negotiations with the member.

-Contributing towards business opportunities that increase volume, volume share and revenue.

-Developing strong relationships between MasterCard and the MC Direct customers.

-Implementing customer solutions that improve revenue generation and enhance mutual profitability.

-Developing strong internal relationships within MasterCard to enable members to achieve their business goals and differentiate MasterCard from the competitors.

-Understanding customer business strategies and deliver against sales targets for MasterCard products/services.

-Managing complex analyses using data from multiple sources/areas to define the functional impact of customer satisfaction and customized solutions to the customer, their shareholders and MasterCard.

-Leveraging all MasterCard marketing properties and product management resource to deliver exceptional customer value.

-Supporting all administrative and operational issues related to MC Direct€™s Accounts.

-In partnership with Management, contributing to developing business plans and taking responsibility for implementation.


2-3 years of business experience and sales, preferably in the payment industry.

Ability to network successfully within a complex organization and matrix manage initiatives with multiple stakeholders. Detailed understanding of P&Ls associated with the cards business.

Competencies and Skills:

Candidate should be able to demonstrate:

-A level of business acumen and thought leadership that delivers Customer focused, solutions oriented results.

-Strong negotiation skills.

-Operating with a sense of urgency.

-Have ability to perform financial analysis

-Ability to manage multiple priorities and initiatives exercising sound judgment and flexibility.

-Strong Interpersonal skills. Ability to work cross functionally and across levels in a matrix organization.

-Planning and organizing skills. Proven project management and communication skills, both verbal and written.

-Demonstrated ability to create, develop and implement new ideas and strategies

Education Required:

Bachelor's degree preferred,

Languages: Bilingual English & Spanish, Portuguese a plus

Location: Miami

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-64973