MasterCard Vice President, Market Delivery in Mexico City, Mexico
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion at https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Vice President, Market Delivery
Job Description Summary
Market Delivery Mexico & Central america head leads the deployment of MasterCard products and services to the markets and holds direct accountability for the customer experience and readiness assessments in new program launch. This role will lead the divisional market Delivery team. It will include dynamic consultation and management of all facets of the product/service deployment (both business and technical) and leading both internal and external partners towards successful execution. The role requires a well-grounded thought leader who understands MA customers, its products and services and has a pulse on the competitive landscape.
Lead Market delivery in defining and executing implementation strategy for products and services for MA customers. Lead the Product Delivery team through successful implementation of products and services and represent delivery in product management and development strategies.
Create close partnerships across the organization – with in-market Delivery teams, Operations, Customer Implementation service, Global Product Integration, Product and Account management, Advisors, to ensure successful delivery of product and services to our customers.
• Lead the Customer Delivery voice in the PME process, in partnership with stakeholders from the products organization
• Lead the LAC Academy team to ensure the sustain growth of the academy services across all divisions (focusing on new segments/reach & new curriculum topics).
• Understand the prevailing competitive environment, deliver strategies and customer delivery journey maps and challenge the status quo to ensure MA continues to delivery efficiently and scale our products and services.
• Creating a culture of empowerment, thoughtful risk taking, and demonstrates executive presence both internally and externally are key requirements of this role.
All About You
-Strong leader and coach who can drive a culture of high performers.
-Ability to operate and influence at senior management level within Mastercard and with its customers – both financial institutions and acceptance partners
-Experience in product and delivery strategy and an in depth understanding of the financial services industry.
-Experience with digital products and solutions and ability to drive a cohesive delivery strategy integrating digital solutions with other Mastercard core products and services
-Results driven, solution – centered and customer focused with strong business acumen.
-Strong general management experience and ability to manage an ambiguous delivery environment.
-Presence within industry to represent Mastercard at various speaking engagements
-Strong sense of urgency who encourages openness, transparency and thoughtful risk taking. Travel will be required.
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Requisition ID: R-115560