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MasterCard Technical Project Manager - Level 6 Manager/Lead in Mexico City, Mexico

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Technical Project Manager - Level 6 Manager/Lead


Lead - Technology Program Management

O&T Market Enablement plays a key role in Localization initiatives around the world. This position will be responsible for leading highly visible projects to meet market and regulatory needs.

Our Technical Program Managers (TPM) conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model, this position will support local DDR application, new development required by the market and support local initiatives to work with our internal development force in MC


Takes a lead position in complex initiatives of strategic importance (e.g., cross-functional/ cross geographies) relating to the newly launched Mexico Mastercard Clearing House.

Develops compliance methodologies, including the creation of project metrics and charters, and risk mitigation and communication strategies. Establishes function metrics for measuring and tracking customer satisfaction in Mexico largely relating to the new Mexico Switch Business.

Acts as trusted business partner and project management advisor for project managers, consulting on escalations and estbalishing scrum methodologies and best practices.

This position is required to support all requirements identified for the local market in Mexico related to solutions development, will need to identify, design, support development and more important o identify resources around the company that can help and provide a required solution in Mexico

In specific relation to the domestic dispute resolution platform where this newly developed solution for Mexico will continue growing in the upcoming years.

Either we continue using an external vendor or support the solution internally in Master card.

As a key additional role is to identify opportunities and requirements for the local market in Mexico, so will participate on different industry forums to identify new requirements that may impact our processes, but as well to be able to propose changes that may enhance local processing in Mexico

All About You:

This position requires to have an analytic person with the capacity to interact and communicate at different levels in the industry.

Previous experience as a Technical Project Manager is mandatory.

Agile/Scrum knowledge is required too.

Knowledge of the local market is a plus, in specific relation to the local dispute management process.

Have a good understanding of system development cycles, change control, Intake of new requirements and translating to technical solutions and process automatization.

Have an excellent interrelation skills, easy to relate to different teams, team players, understand new capabilities for software development and be able to communicate with technical and end-users to bridge the requirement with the technical solutions.

Previous experience in the financial services sector or IT/Technology companies is necessary.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-161201