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MasterCard Digital Acceptance & Products Director (Mexico & Central America) in Mexico City, Mexico

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Digital Acceptance & Products Director (Mexico & Central America)


The position for Director Digital is essential to achieve our Goal in Mastercard to expand digital solutions with focus on digital Acceptance.

This position is the responsible to thrive the agenda in the ABM (Mexican Banks Association) so the solutions can be adopted from all the important players in the payment’s ecosystem. Is the Subject Matter Expert in digital thinking to define the roadmap so solutions can be enabling in the market. Needs to create the necessary network with allies so Mastercard can advance on its agenda.

This position will be key to introduce our different payments solutions assuring are well implemented and with the layers of security needed.

• Acts as an incubation phase for the creation/ideation of new products

• Roles in this family focus on innovation management; they assess opportunities, define and create new products/prototypes and test differentiated value propositions that meet stakeholder needs (eg, consumer, merchants, banks, governments, issuers)


• Core Areas

• Drives development of new products in anticipation of or response to customer needs, market trends, and competitive opportunities

• Generates and evaluates ideas to enhance MasterCard’s suite of product offerings and create a competitive advantage

• Partners with global and/or regional teams to identify opportunities for products and new services, inform internal stakeholders on new features of product offerings and improve the existing development process where possible

• Initiates and directs qualitative and quantitative market research to validate trends and competitive opportunities for developing new products

• Leads interfacing with technical developers to translate product requirements into technical specifications, ensuring mutual understanding and minimizing time to market

• Drives rapid prototyping, iterative design and delivery for a suite of MasterCard products and/or services

• Validates technical delivery and ensures that output complies with the product requirements and is fit-for-purpose

• Integrates new requirements into existing product and service solutions leveraging project management skills and product development expertise

• Supervises a group/team, ensures compliance to goal setting and performance appraisal processes, coaches and develops employees as an organizational resource Other Areas (Applicable to most jobs)

• Ensure appropriate use of and compliance with the New Product Development/Go-To-Market (NPD/GTM) process

• Develops and presents business cases for new business and product opportunities

• Provides input and recommendations for pricing and product positioning in the market

All About You

• Experience in overseeing the rapid prototyping for regional/local products

• Experience building winning business cases by formulating quality epics (objectives) and translating them into stories (key details)

• Experience conducting product demonstrations and presenting compelling product propositions at external industry events for key stakeholders/audience

• Strong track record at synthesizing products and services from multiple functional areas into value propositions that align with regional or local customer need

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-140859