Mastercard Jobs

Job Information

MasterCard Senior Analyst, Technology Account Management in Maroc, Morocco

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Analyst, Technology Account Management

Overview

• Responsible for all aspects of the technology and operational relationship with the customer

• Acts as a dedicated resource for key customers

• Establishes working relationships with internal delivery teams, customer support teams and customer contacts

• Helps identify business opportunities through understanding of the customer’s technology infrastructure

• Partners with customers to develop annual business plans and conducts quarterly operational reviews

Responsibilities

• Acts as a project manager and key end-to-end resource lead on small to mid-sized projects

• Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process

• Contributes to the delivery of integrated solutions that address customer needs

• Supports Technology Account Management teams, internal partners and key stakeholders to provide support in a market or region

• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers

• Analyzes data from product delivery projects and reports on performance relative to success metrics

• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs

• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

Experiences

• Moderate professional experience in financial services, cards, payments or another related field

• Understands Mastercard’s technology account management process

• Experience working at Mastercard facilities and on Customer business locations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-188863

DirectEmployers