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MasterCard Manager, People and Capability Partner in Manilla, Philippines

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, People and Capability Partner

All About Us

Mastercard is a technology company in the Global Payments Business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

Manager, People and Capability Partner – Cross Border Services

The People & Capability Partner (previously known as Human Resources Business Partner) will lead and execute HR initiatives, processes and projects covering broad HR generalist responsibilities including; employee relations, reward advice, executing talent management and performance management initiatives and supporting with employee engagement initiatives. The jobholder will be expected to partner with the business to help drive culture change and employee performance and ensure all people related activities are managed in line with employee policies, guidelines and processes in place for the geography or broader company.

Organizational Structure:

The jobholder will be based in Manila, Philippines, and provide broad HR advisory and support services to leaders and employees across the assigned geography.

The jobholder will report to the Director, HR Business Partner for Cross Border Services based in London, UK.

Key Accountabilities and Responsibilities:

• Proactively partner with business managers to plan their future resourcing needs and help guide resourcing strategies (i.e. external recruitment activity, internal talent moves, etc).

• Partner with the business to ensure their people related budget is managed throughout the year

• Work in partnership with the local Talent Acquisition team and HR Operations team to ensure we have the right recruiting strategies in place and that we have the talent we need for the business

• Manage the talent assessment process across the assigned geographies in line with the global talent assessment approach

• Work in partnership with the Talent Development team to ensure the geographies supported have the right learning and development in place to meet their needs and that individual development plans can be actioned

• Proactively partner with business managers and regional Reward Lead to ensure that local reward packages remain appropriately competitive at all times.

• Partner with business managers to execute the annual review process (from performance reviews/ratings through to compensation planning and annual/long-term awards).

• Support the Director, HR Business Partner and the regional Centre of Excellence's with the development and execution of regional HR strategies/initiatives, e.g. targeted recruitment programs to fuel the longer term talent pool; structured skills training for future skills; actions targeted at enhancing employee engagement or improving the succession bench-strength and approaches to talent management.

• Provide advice, guidance and support to managers on performance and conduct matters and run employee relations matters (in consultation with global ER team)

• Assist in the implementation of all HR policies and processes ensuring that information is shared appropriately and timely with line managers and communicated to employees.

• Support the post integration activity of Transfast in to Mastercard as we have formed Mastercard Cross Border Services, supporting with the coaching, training and upskilling of managers and employees to align with Mastercard’s processes and policies, and to support the continued journey of cultural alignment and the transition of working in line with the Mastercard Way

Experience and Qualifications Required:

• Current or previous HR business partner experience, with experience in consulting with senior business leaders and coaching people leaders and employees across a broad range of people topics

• Strong business acumen coupled with efficient project management, negotiation and influencing skills.

• Previous experience of working in a matrix environment with multiple stakeholders within HR as well as within the internal client groups is preferred. Experience of working for a multinational organization is essential.

• Highly motivated and a self-starter with the ability to drive local HR agenda, manage own workloads, whilst working collaboratively with others within and out of the immediate region.

• Well-developed communication and influencing skills, ability to be empathetic but also take tough, commercially focused decisions.

• Strong knowledge and experience of local employment laws and practices.

• Excellent team player - can partner effectively across HR

• Meticulous nature with a strong eye for detail.

• Positive and pragmatic attitude with strong sense of stakeholder management

• CIPD qualification or HR qualification desired

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-119729