Mastercard Jobs

Job Information

MasterCard Vice President, Account Management in London, United Kingdom

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Vice President, Account Management

The Position

The role holder will be responsible for all account management/business development activities across a portfolio of Mastercard's key strategic bank partners.

The key responsibilities will include:

  • Managing a team of account directors, managers and analysts, developing a high-performing team

  • Overall ownership for the customer relationship

  • Getting to know the customers' strategic needs and objectives, agreeing mutual goals, and providing thought leadership and solutions

  • Identify and promote strategic development opportunities that will drive incremental revenue growth for us and our partners

  • Develop strong relationships with the customer across all operational functions (fraud, marketing, operations, business development and debit)

  • Deliver revenue performance targets within signed segment agreements/contracts, as well as negotiating such contracts

  • Develop strong internal relationships within Mastercard to enable the customer to achieve their business goals and differentiate us from our competitors

  • Ensure the account teams deliver best-in-class service to their customers, escalating issues when required

  • In partnership with the SVP of Account Management and fellow VPs, positively contribute to best practice across the team, and drive a positive, collaborative and fun culture across the team

The successful candidate will have the following:

  • Account management skills and sales experience

  • Ability to integrate effectively with Global and Regional teams (the ability to work in a matrix environment is essential)

  • Demonstrate multi-disciplinary payments knowledge, i.e. marketing, operations, risk, debit, acquiring, co-brand and emerging technologies

  • Excellent written, oral and presentation communication skills

  • First class business development skills (able to initiate, pursue and close a sale; strong influencing and negotiation skills; ability to think from the perspective of the customer)

  • Excellent relationship management skills (internal advocate for customers, proactively build business relationships, builds consensus to gain co-operation, understand the diverse needs and objectives of various stakeholders)

  • Excellent analytical and problem solving skills

  • Strong business acumen (understanding of key business fundamentals, entrepreneurial approach and vision, strong product and profitability focus)

  • Experience managing multiple stakeholder projects.

  • Proven ability to develop and successfully implement, quantifiable business plans

  • Outstanding people leader, able to develop happy, high performing teams

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-95949