MasterCard Senior Technical Communicator in London, United Kingdom
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Technical Communicator
Job involves developing technical content about MasterCard systems, programs, and services for customers that use the MasterCard network.
This role involves researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.
Have you ever led an enterprise-wide effort?
Have you ever developed CMS or XML solutions?
Exhibit strong written and verbal communication skills
Oversee complex projects to swiftly drive solutions and implement process improvements
Lead projects and teams to propose, investigate, and/or evaluate new tools, processes, methodologies
Develop technical task-based, conceptual, and reference topics for specific audiences/customers that use MasterCard systems, programs, and services
Publish technical content utilizing multiple output types, such as PDF, HTML, XML, wiki
Identify changing customer needs, opportunities, and industry trends when developing strategic and tactical recommendations
All About You
Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
Team player, ability to interact and consult with all levels throughout the organization to cultivate and expand partnerships
Possess strong technical writing skills in developing software or computer systems documentation, including API documentation
In-depth experience with Microsoft Office products
Familiarity with XML, HTML, DITA, OTK, XSLT and XSL-FO
Solid experience with content or learning management systems
Experience in web design/development and/or coding (Java)
Ability to interact with subject matter experts at all levels
Ability to problem-solve and troubleshoot
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-65467