MasterCard Senior Technical Communicator in London, United Kingdom

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Technical Communicator

Overview

Job involves developing technical content about MasterCard systems, programs, and services for customers that use the MasterCard network.

This role involves researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

Have you ever led an enterprise-wide effort?

Have you ever developed CMS or XML solutions?

Role

Exhibit strong written and verbal communication skills

Oversee complex projects to swiftly drive solutions and implement process improvements

Lead projects and teams to propose, investigate, and/or evaluate new tools, processes, methodologies

Develop technical task-based, conceptual, and reference topics for specific audiences/customers that use MasterCard systems, programs, and services

Publish technical content utilizing multiple output types, such as PDF, HTML, XML, wiki

Identify changing customer needs, opportunities, and industry trends when developing strategic and tactical recommendations

All About You

Exhibit the highest degree of professionalism, accountability, and empowerment to drive results

Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks

Adaptable to dynamic change and ambiguity thriving in a fast-paced environment

Team player, ability to interact and consult with all levels throughout the organization to cultivate and expand partnerships

Possess strong technical writing skills in developing software or computer systems documentation, including API documentation

In-depth experience with Microsoft Office products

Familiarity with XML, HTML, DITA, OTK, XSLT and XSL-FO

Solid experience with content or learning management systems

Experience in web design/development and/or coding (Java)

Ability to interact with subject matter experts at all levels

Ability to problem-solve and troubleshoot

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-65467