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Job Information

MasterCard Project Management (Process Improvement & Assurance) in London, United Kingdom

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Project Management (Process Improvement & Assurance)


The Methods, Standards & Assurance (MS&A) team within Delivery Services enables seamless, responsive execution excellence across our global organisation by providing consistent, clear, relevant guidelines and documentation to support all types of delivery. This function performs a pivotal role in improving our customers’ implementation experience whilst facilitating the effective scaling of our Delivery business.

The project management position combines strong understanding of delivering change, process efficiency and the project assurance, alongside knowledge of traditional & agile delivery methodologies.

Role Summary

Reporting to, and working closely with the MS&A Director, this role will focus on continuous improvements of New Payments Platforms (NPP) project standards and processes by designing and leveraging enhanced processes and tools. The role will ensure that internal and external customer needs are translated into tangible process improvement activities, establishing and executing clear implementation plans. The role will also work across Delivery Services on joint change initiatives as appropriate.

A good team player, the person in this role will support other members of the MS&A team to build and maintain a strong cross-functional network, to ensure that the principles and practices of good delivery governance and discipline are balanced with innovation and the evolving needs of our business.

Main responsibilities include;

• Leading, and supporting on, a range cross-functional initiatives to; define standards, establish best practice and to document & optimise business processes. Project managing initiatives to completion

• Communicating process issues or updates to stakeholders, assessing and recommending opportunities for improvement

• Leveraging best practice tools and methodologies to develop communication and change plans that will drive adoption of best practice standards

• Supporting continued development and maintenance of the Delivery Handbook, including the annual re-validation/ sign-off process

• Accelerating strategic cross functional improvement activities through building strong relationships with colleagues across NPP, fostering a culture of collaboration and innovation

• Supporting project assurance activities including; gate reviews, health checks and continual engagement

• Creating reports, presentations and MI as required to support successful delivery of the MS&A priorities

• Developing and leading training, such as lunch and learns, to create awareness of MS&A initiatives and to embed best practice standards

• Providing ad hoc support to the NPP Delivery community as determined by the MS&A Director

All About You

• Excellent written/oral communication skills for documentation, reports and presentations

• Demonstrated ability to deliver and embed change initiatives

• Demonstrated ability to engage and influence stakeholders at all levels

• Ability to take complex ideas and concepts and translate them into simple and concise deliverables

• Working knowledge of delivery environment, including delivery project management office, methodology, governance and assurance. Experience on large scale, or customer facing projects/ programmes is desirable

• Confident communication skills with an ability to deliver consistent messages to all levels of the company. Experience of working in a complex matrix organisation

• Digitally aware and experienced with process improvement, automation of manual processes and use of technology to generate efficiencies and scalable outcomes

• Highly competent in use of MS Office tools (PowerPoint, Excel, Visio)

• Working knowledge of SharePoint development and Confluence

• Experience of process identification and mapping is desirable

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-143462