MasterCard Product Operations - Initial 12 week contract in London, United Kingdom

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Product Operations - Initial 12 week contract

Job Description Summary


We are currently hiring for our Relaunch your Career initiative. This is a 12 week paid placement that helps people who have had a career break to return to work. You will have the chance to lead on an engaging project at Mastercard. At the end of the 12 weeks, there is a potential permanent role waiting for you. The possibilities are Priceless


One placement in particular where we are currently hiring is the following:

Director Product Operations - Billing, MasterCard Payment Gateway Services.

The position is based in London (Canary Wharf) at the headquarters of the Mastercard wholly owned subsidiary. The Director Product Operations -Billing will report into the Global Product Team and will be responsible for the end-to-end billing life-cycle. The individual will be responsible for designing, implementing and streamlining end-to-end billing processes across multiple markets and platforms. This position is highly visible and requires a strong leader with excellent project management skills.

MasterCard Payment Gateway Services is at the center of the exciting and fast growing payment industry, with operations in the United Kingdom, South-Africa, Germany, Ireland, Australia and America. MasterCard Payment Gateway Services is doing business in over 70 countries across the five continents.

Part of the Product team, in charge of the end-to-end billing cycle, in this position responsibilities will include

Review, streamline, document, and implement processes and policies.

Define roles and responsibilities of all stakeholders

Standardize and automate all acquisition billing processes in line with Mastercard global billing services

Take ownership of product billing during the product development life-cycle, ensuring all new product features are supported in the billing processes and systems

Identify missed billing opportunities and revenue gaps and resolutions

Continuous review of manual billing procedures to identify tasks that can be automated and streamlined

Implement a process for periodic internal Audits of the billing function, e.g., to compare invoices to contract

Monthly dashboard, KPI and revenue reporting for main Billing metrics

Support Finance in designing and implementing standard pricing across different gateways

Support Market Product Management and Sales with designing and implementing new pricing structures in line with market needs

Key project team member for various billing projects and integrations

What we offer to help you find your way:

A 12-week programme, on a paid fixed-term contract

Depending on availability and our selection criteria, the chance to apply for a permanent role

All About You

Strong project management experience €“ Project Management certification a plus

Ability to structure and matrix-manage complex projects spanning geographically-distributed teams with different reporting lines

Experience defining and implementing billing processes and systems in complex recurring businesses €“ Payments, Telecom, Insurance, etc.

Outstanding communication, negotiation and influencing skills; ability to communicate with senior management

This role is for is for people who:

Have taken a career break of two or more years

Are keen to return to work on a permanent basis

Have previous experience at mid-management level ideally gained in technology, financial services, and professional services organizations

Are team players, collaborative, excellent relationship builders and influencers, great problem solvers and adaptable

Have excellent communication and interpersonal skills

Mastercard is an inclusive EEO employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-64596